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Personal Banker Supervisor, East Regional Team

4 weeks ago

Cleveland, Ohio, United States Dollar Bank Full time
Job Description
Job Overview:
The Regional Banker plays a vital role in delivering exceptional customer service and building strong client relationships. This position involves engaging in meaningful interactions to understand customer needs and recommending tailored banking solutions, including checking and savings accounts, credit cards, loans, and digital banking services.

As part of a comprehensive retail training program, Regional Bankers develop the skills necessary to provide consultative financial guidance and make informed product recommendations. This entry-level role offers a valuable opportunity to gain in-depth knowledge of Dollar Bank's products and services, laying a strong foundation for career growth in the banking industry. As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank's Eastern Market. These branches include Beachwood, Eastlake, Euclid, Maple, Mayfield, Mentor, Painesville, Richmond, University Heights. Travel reimbursement is provided after a specific mileage threshold is met.

Qualifications:
· High school diploma/GED required.
· College degree required, or a minimum of one year demonstrated ability to deliver outstanding customer service in financial services or retail industry.
· Ability to travel between multiple assigned branches according to business needs.
· A valid driver's license and access to a reliable vehicle is required.
· Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Principal Activities and Duties:
· Build relationships with our customers by engaging in a consultative sales approach.
· Utilize the relationship building skills taught through Dollar Bank's training program to create customer loyalty.
· Applies product knowledge to identify, mitigate, and solve customer problems in an effective and timely manner.
· Educate our customers on ways to utilize technology in branch, online or mobile.
· Utilize sound decision making skills while balancing customer service and financial loss.
· Multitasking skills to quickly shift from transaction to transaction.
· Arithmetic skills to count money accurately.
· Computer literacy to access account information and process transactions.
· Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
· Maintain a professional appearance and conduct yourself in a professional manner at all times.
· Maintain the highest level of professional integrity and ethics.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Schedule Information
Monday - Thursday:
8:30am - 5:30pm

Friday:
8:30am -6:30pm

Saturday:
8:30am - 1:30pm

EEO Statement
Dollar Bank is an Equal Opportunity Employer.

Minority/Female/Veteran/Disabled



Benefits Information
Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit http://www.dollar.bank/company/careers/benefits.