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Technical Account Management Consultant

3 months ago

Draper Utah Utah, Salt Lake County, UT, United States Dell Full time

Federal Technical Account Management Consultant

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Join us to do the best work of your career and make a profound social impact as a Federal Technical Account Management Consultant on our Account Services Management team in Salt Lake City, Utah.


What you’ll achieve
As a Federal Technical Account Management Consultant, you will be responsible for ensuring custom contractual service/support requirements are understood and managed to the support service requirement of the customer SOW. You will also ensure effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. You will collaborate with other Dell Technologies members to ensure consistency of delivery, adherence to standard practices, and continuous improvement deployment and support services.

You will:

  • Serve as a dedicated support services resource for the United States Government. The Technical Account Manager (TAM) will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies.

  • Be the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements.

  • Help to identify and leverage Dell and partner resources in order to satisfy the technical needs and objectives of the customers implementation, as well as work closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization, and integration of the solution.

  • Provide feedback to customer on any observed/known issues; develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements.

  • Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions.


Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience

  • Must be U.S. citizen and must have a TS/SCI with CI polygraph clearance.

  • Possesses technical knowledge of Dell Technologies Enterprise, Client, Services, and Software Solutions

  • Strong project management skills with an in-depth understanding of system architecture and design

  • Proficiency in hardware, software and/or operating systems environments: Unix, Linux, Microsoft Windows, VMware


Desirable Requirements

  • Experience or knowledge of TCP/IP networking.

  • Familiarity with the following: Dell OpenManage Client Instrumentation, Dell Enterprise Management Tools, GPGPU Technology, Hadoop, Vertica, Greenplum, Citrix, Enterprise Virtualization, Cloud Technologies, HPC


Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R244529

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.