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Sr. Service Line Specialist

3 months ago

Foster City California, San Mateo County, CA, United States Cognizant Full time
We are Cognizant AIA We at AIA help our clients Rethink, Reimagine and Reinvent their business processes
Building a technology platform that is the foundation for innovation, faster time-to-market, and a thriving ecosystem. Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. We help clients build new business models from analyzing customers and business operations at every angle to really understand them. With the power to apply AI and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate and scale the most desirable products and delivery models to enterprise scale within weeks Service Line Specialist

Responsibility:

Program Governance
  • Establishes, executes, and oversees program goverance (ie stakeholder management, communication ceremonies,benefits management,change management,scope management, etc).
  • Execution Excellence.
  • Establishes, executes, and oversees delivery estimation and planning (team resouce and timeline) across Cognizant organization (pursuit through sprints/PIs).
  • Metrics and Reporting.
  • Ensures tracking/measurment and progress against established measures and metics (eg bid vs did, SLA, and any other operational or contractual measures).
  • Operational Excellence.
  • Provides insights on improvements while ensuring adherence to operational best practices.
  • Drive for Results.
  • Drives optimal business value though scope management, change management, communication ceremonies,etc.
  • Grow the Business.
  • Supports pursuits (and running them as a program) as required.
  • Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opprtunities for the client.
  • Client Relationship Management.
  • Establishes and builds relationships with client and other stakeholders for the program.
  • Managing Teams.
  • Leads team by supporting and driving career growth,personal/ team development, well being, diversity and inclusion.
  • Community Development.
  • Leads and personally contributes to the continous improvement of the program management guild and community (best practices, networking,standards,training,tools,etc).
  • Compliance.
  • Owns the activation(or instanciation)for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent.

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