Front Desk Agent

1 day ago


Dickson City Pennsylvania, Lackawanna County, PA, United States Fairfield Inn Scranton Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Fairfield Inn Scranton

949 Viewmont DriveDickson City, PA 18519 Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.


  • Front Desk Agent

    1 day ago


    Johnson City, New York, 13790, Broome County, NY, United States Hampton Inn Johnson City Part time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front END Team Leader

    3 weeks ago


    Connoquenessing, Pennsylvania, 16027, Butler County, PA, United States Giant Eagle Full time

    Job SummaryOur Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to simulate growth of the business while meeting customer requirements and maximizing profits. Leaders are accountable for the operating performance of both...

  • Front Desk Host

    3 weeks ago


    Park City, Utah, 84060, Summit County, UT, United States Marriott International, Inc Full time

    Additional InformationSeasonal, December - April, Ski benefit, Marriott hotel discountsJob Number24187250Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Deer Valley, 2300 Deer Valley Drive East, Park City, Utah, United States, 84060VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Organize,...

  • Night Audit Host

    3 weeks ago


    Park City, Utah, 84060, Summit County, UT, United States Marriott International, Inc Full time

    Additional InformationOvernight Front Desk Auditor. Full Time Year Round position, Full benefits package, ski benefit, Marriott hotel discounts.Job Number24187242Job CategoryFinance & AccountingLocationThe St. Regis Deer Valley, 2300 Deer Valley Drive East, Park City, Utah, United States, 84060VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type...


  • Jersey City, New Jersey, 07302, Hudson County, NJ, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Front Desk Agent

    6 months ago


    Oklahoma City, United States Colcord Hotel Full time

    Job Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...

  • Front Desk Agent

    6 months ago


    Panama City Beach, United States Krishna Ventures LLC Full time $14 - $16

    The Sleep inn & Suites & Wingate by Wyndham are looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift....

  • Front Desk Agent

    2 weeks ago


    Park City, United States Westgate Resorts & Spa Full time

    There are no do-overs with vacations. As the Front Desk Agent, you know what people need and are legendary at winning them over. You have a professional, warm, and friendly demeanor and are passionate about creating a positive experience with every g Front Desk, Agent, Hotel

  • Front Desk Agent

    2 months ago


    Sioux City, United States The Warrior Hotel Group Full time

    We are looking for a vibrant, outgoing, friendly, smiling Front Desk agent to join our team at The Warrior Hotel. Job duties include:Guest Services: 90%Approach all encounters with guests and employees in a friendly, service-oriented manner. Anticipa Front Desk, Agent, Hotel

  • Front Desk Agent

    3 weeks ago


    Johnson City, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Pay Starts at $15 per hour. Weekends re Front Desk, Agent, Hotel, Office Agent, Operations

  • Front Desk Agent

    2 months ago


    Watford City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - The Inn at Hunters Run [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    2 months ago


    Kansas City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Tiffany Springs [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    4 weeks ago


    Kansas City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Kansas City Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    2 months ago


    Panama City Beach, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Woodspring Suites Panama City Beach [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Agent

    3 weeks ago


    Cathedral City, California, United States Aimbridge Hospitality Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the DoubleTree Golf Resort Palm Springs. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay experience for our guests.Responsibilities:Registration and check-in of...

  • Front Desk Agent

    2 weeks ago


    Heber City, United States Pyramid Global Hospitality Full time

    Elevate Your Career by joining the Black Rock Mountain Resort Family! At Black Rock Mountain Resort, we are an Employer of Choicewe understand that the care of our team members is as important as the service we provide to our guests and the communit Front Desk, Agent, Hotel

  • Hotel Front Desk Agent

    2 months ago


    Culver City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Four Points Culver City [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    6 days ago


    Park City, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: 4A466F07A70C4D2EBC8BC0E7EB3FFB09 [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...

  • Front Desk Agent

    2 days ago


    Salt Lake City, United States Concord Hospitality Full time

    Front Desk Agent (PT/FT) We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy...

  • Front Desk Agent

    3 weeks ago


    Kansas City, United States AccorHotel Full time

    Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None  General Purpose: With the goal of providing a superior experience the Front Desk Agent is the face and voice of 21c involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities...

  • PM Front Desk Agent>

    7 months ago


    West Valley City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Salt Lake City Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...


  • Salt Lake City, United States The Grand America Hotel Full time

    Graveyard shift plus pay differential! We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...


  • Panama City, United States CUSA Full time

    Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Comfort Inn & Suites Panama City Mall area. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best...

  • Front Desk Supervisor

    1 month ago


    Park City, Utah, United States Pyramid Global Hospitality Full time

    Job SummaryAt Pyramid Global Hospitality, we are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and leading a team of front desk agents to achieve exceptional results.Key...

  • Front Desk Agent

    2 weeks ago


    Kansas City, United States Hotel Kansas City Full time

    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like...