Account Manager

Description:

At District Photo, our employees are the heart of our company. We are seeking an experienced, revenue growth-minded Account Manager to own and grow medium to enterprise wholesale partner relationships. You thrive on exceeding quota, leading partner strategy, negotiating with confidence, and working across teams to deliver exceptional partner experiences. Print industry experience, particularly commercial printing, photo products, personalized products, or print-on-demand, is strongly encouraged.

Position Summary

The Account Manager drives partner revenue and exceeds quota by expanding existing medium to enterprise relationships across District Photos wholesale route to market and acquiring new partners. You will own the full partner lifecycle (prospecting, onboarding, growth, performance, and retention) and work across Sales Operations, Customer Service, Marketing, and plant teams, including production, fulfillment, quality, and logistics, to deliver exceptional partner experiences and sustained revenue growth.

Department: Customer Experience | Reports To: Director, Customer Experience | FLSA Status: Exempt

What Youll Do

Partner & Account Management

• Own wholesale partner relationships and growth strategy, building connections at multiple levels, including partner leadership.
• Develop and execute annual account plans for key partners; lead sales calls, workshops, and QBRs, and drive actions to completion.
• Lead onboarding for new partners and new-to-partner SKUs, managing timelines, testing, blockers, and readiness for on-time go-live.
• Prepare proposals, contracts, presentations, and RFP responses.
• Serve as contract subject matter expert for partner agreements and renewals: negotiate terms, monitor SLA compliance, and escalate risks.
• Manage partner requests through DPI workflow tools, aligning internal teams and providing consistent updates through completion.

Sales & Revenue Growth

• Exceed quota through strong partner relationships, accurate forecasting, and disciplined account plan execution.
• Build a new business pipeline: identify prospects, lead the sales process, define solutions, negotiate terms, and onboard partners.
• Maintain accurate CRM records, opportunity stages, and partner communications.
• Audit partner forecasts before submission; share demand, promotions, risks, and opportunities with planning and sales leadership, and align with production and supply chain on peak-season capacity, inventory, and cutoffs.
• Sell within approved pricing and margin guidelines; lead price reviews and cost change discussions (e.g., materials, shipping, tariffs).
• Drive partner promotions and incentive offers that grow revenue.
• Leverage samples, sell sheets, partner programs, and sales tools to drive incremental revenue.
• Use competitive insight, LinkedIn, and social platforms to identify gaps, position differentiation, and win new opportunities.

Sales Operations & Platform Support

• Oversee API and other integrations, aligning stakeholders and timelines to ensure stable, on-time go-lives.
• Support partners and store owners with setup and troubleshooting, and advocate internally to resolve technical and system issues.
• Direct external partner portal administration and updates (e.g., Walmart, PPAI/Sage, Printify).
• Monitor scorecards and vendor requirements; lead corrective actions to minimize chargebacks and work with Finance on invoice disputes, deductions, and payment issues.
• Submit new product and partner requests through DPI workflow tools for proper tracking and timely execution.
• Support partners on shipping strategy, timelines, and exceptions.

Customer Service & Escalations

• Partner with Customer Service to monitor inquiries and manage escalations for order and quality issues requiring partner coordination.
• Stay informed on refunds, remakes, and returns to support partner communication; operational handling remains with Customer Service.
• Proactively notify partners of inventory outages or omitted components and offer alternatives to prevent fulfillment disruptions.
• Lead partner communication on announcements, outages, routing changes, price changes, and production updates.

Reporting & Business Insight

• Deliver account performance reporting on sales trends, product performance, and operational insights, using data to flag risks and growth opportunities.
• Provide internal updates through weekly activity reports, CRM, 1:1s, business reviews, and ad hoc requests.

Benefits

401K, paid vacation, paid holidays, sick and safe leave, lif