Technical Support Technician and repair
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Job Description
Job DescriptionThe Technical Support Technician plays a dynamic role within our in-house IT department, providing hands-on technical assistance both remotely and in the field. This position requires a proactive and adaptable professional who can manage a high volume of support tickets daily while engaging in a variety of technical and physical tasks, including hardware maintenance, product installation, and even some specialized trade skills. The role demands strong accountability, dependability, and willingness to wear many hats beyond traditional desk-based support.
ResponsibilitiesTroubleshoot and resolve hardware, software, and network issues promptlyProvide customer support and user training in technical environmentsPerform product installation, removal, building, and related carpentry tasksMaintain technical documentation and manage support tickets efficientlyConduct system diagnostics and escalate issues as neededSupport properties upkeep and low voltage system workOperate effectively in both field service and remote support settingsDemonstrate strong accountability, dependability, and work ethicRequired Qualifications3+ years of experience in technical supportPreferred QualificationsAssociate Degree in Information Technology or related field\nCompany DescriptionWe deal with entertainment, coin operated amusement, Billiards, Production, Distribution, Rental, and production.
Company DescriptionWe deal with entertainment, coin operated amusement, Billiards, Production, Distribution, Rental, and production.
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