Bilingual Enrollment Specialist
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Enrollment Specialist
Inside Sales and Customer Service
Reports to Enrollment Director
Work
Location:
In-Person
Role summary
High-volume, phone-based enrollment role in a call center environment. You will work inbound and outbound leads, guide families through enrollment, and close enrollments using HubSpot CRM. This role is fast-paced, metrics-driven, and customer focused.
Core responsibilities
Handle inbound and outbound calls and emails daily
Qualify students and families and determine program fit
Guide families through the full enrollment process and orientation
Deliver strong customer service that drives enrollment and retention
Meet or exceed call, follow-up, and enrollment goals
Maintain accurate records in HubSpot CRM
Work collaboratively with the enrollment team
Participate in required meetings and training
Required qualifications Bilingual Spanish and English required
Call center, inside sales, or customer service experience preferred
Comfort making and receiving dozens of calls per day
Strong phone presence and communication skills
Ability to manage multiple conversations and priorities
Basic proficiency with Google Workspace
CRM experience required, HubSpot strongly preferred
Must hold a current Arizona IVP Fingerprint Clearance Card
This is a phone-first, performance-based role. Success is measured by activity, follow-through, and enrollments.
Education:
High school or equivalent (Preferred)
Experience:
Call center: 1 year (Preferred)
Language:
Spanish (Preferred)
License/Certification:
Required 401(k)
401(k) matching
Health insurance
Paid time off
Vision insurance
Learning Matters Educational Group is an Equal Opportunity Employer (EEO). Core Purpose
To bring opportunities to underserved kids We are committed to creating access, equity, and growth for students who need it most.
Core Values
Ambassador: We champion the mission of LMEG and represent it with pride and dedication.
Humble: We leave our egos at the door—collaborating with openness and respect.
Personal Record: We lean into discomfort and challenges as pathways to growth.
Don’t Make Assumptions: We choose empathy first, seeing the best in every person and situation
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