Installation Coordinator Lead

Lead Installation CoordinatorAs a Lead Installation Coordinator at Express Flooring, you'll help lead the daily scheduling, dispatching, and coordination of residential flooring installations completed through our contracted installer network. You'll review project details, schedule customer appointments, dispatch installers to job sites, and work closely with customers, contractors, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.
In addition to managing your own workload, you'll serve as a day-to-day resource for the Installation Coordination team. You'll help prioritize assignments, support team members, resolve escalated issues, and oversee scheduling and dispatch operations when the manager is out of the office.
This is a fast-paced, hands-on lead role for someone who thrives on organization, communication, leadership, and problem-solving.

Job Type
Full-Time; Compensation: $25–$27 per hour Schedule: Tuesday–Saturday, 6:00 a.m.–3:00 p.m. | One Sunday per month, depending on business needs

Location:
43rd Avenue and Washington Street – Phoenix, AZWhat You'll DoHelp lead the daily workflow of the Installation Coordination teamCoordinate installation schedules, customer appointments, and contractor availabilityDispatch flooring installers to customer job sites and provide all necessary project informationAssign and prioritize scheduling and dispatch responsibilities based on business needsServe as a resource for team members by answering questions and assisting with issue resolutionOversee scheduling and dispatch operations when the manager is out of the officeMonitor projects throughout the installation process to ensure timely completionCommunicate with installers, customers, contractors, and internal teams to keep projects on trackRespond quickly to scheduling changes, delays, installer concerns, and customer escalationsHelp resolve installation issues while maintaining a positive customer and contractor experienceMaintain accurate and up-to-date project notes, customer records, schedules, and installation detailsBuild strong working relationships with contractors and customersIdentify process gaps and recommend improvements to increase efficiencyProvide cross-functional support to internal teams as neededDeliver exceptional customer service throughout every stage of the installation processWhat You'll BringHigh school diploma or GED required1–2 years of lead, team lead, or supervisory experience required4 + years of customer service, scheduling, dispatch, installation coordination, or related experienceFlooring or home improvement industry experience preferredExperience dispatching installers, contractors, technicians, or field service teams preferredAbility to guide daily workflows, prioritize assignments, and support team membersStrong leadership and communication skillsAbility to confidently handle escalated customer, contractor, and scheduling concernsExcellent organizational and multitasking abilities in a fast-paced environmentStrong problem-solving skills and the ability to adapt quickly when priorities changeAbility to manage multiple projects while maintaining accurate records and attention to detailExperience with scheduling, dispatch, inventory management, or project-tracking software preferredProficiency with Microsoft Office and other computer-based systemsTeam-oriented mindset with a commitment to exceptional customer serviceFluency in Spanish preferredWhy People Love Working HereFun, energetic team environmentA fast-paced workday that keeps you moving and your skills sharpOpportunities to use and grow your leadership skillsMeaningful work that directly impacts on-time installations and customer satisfactionBenefits & PerksComprehensive medical, dental, and vision plan optionsFree virtual healthcare for employees and family membersHealth Savings Account with HDHP enrollmentHealth and dependent care Flexible Spending AccountsCompany-paid basic life insuranceVoluntary supplemental life insuranceCompany-paid short-term disability insuranceVoluntary long-term disability insuranceCompany-paid accident and hospital indemnity coverageFree bereavement and life-planning support for employees and family members401(k) with company match, including pre-tax and Roth optionsPaid time off, bereavement leave, and maternity leaveSeven company-paid holidaysEmployee Assistance ProgramFull compensation packages are based on candidate experience and relevant certifications.
Compensation Range $25 —$27 USDAbout UsExpress Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.
As a rapidly expanding company, we are always looking for ambitious