Service Desk Administrator II

Job Description
Job Description Who we are:Hi, we’re SambaSafety and

we offer
the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace byThe Denver Post, Albuquerque Journal, Sacramento Bee,andBuilt In Colorado. And our employees rate SambaSafety as top-notch, with a rock solidTop Rating on Glassdoor.
What we are looking for:As a Service Desk Administrator, you will be a self-starter who consistently demonstrates initiative and drive, provides exceptional support for macOS and Windows 11 systems, reviews/manages/resolves internal customer issues onsite and for remote workers across the US and internationally logged as tickets in Atlassian Jira Service Management. You will relentlessly support our Denver, Colorado DTC site and executives by working onsite daily with focus on internal collaboration, A/V Microsoft Teams conference rooms used for Executive meetings, Company All Hands meeting production, networking, and printers. You will update IT processes and knowledge base articles in Atlassian Confluence with common corrections to issues logged as tickets in Atlassian Jira Service Management, deploy/manage/automate end-user macOS and Windows 11 systems, define and implement IT changes, simplify the environment to increase reliability and reduce support burden, work with and elevate the broader IT team. You will thrive in a fast-paced environment, able to prioritize critical tasks and projects while balancing Denver site support with global IT support for internal customers via Atlassian Jira Service Management ticketing.
What You’ll Do:

Responsibilities:
Support local Denver, Colorado DTC site executives, hardware, macOS and Windows 11 systems, audio and visual conferencing for Teams meetings, software, and inventory activities in our corporate offices and in support of our remote workersAccountability for ensuring that IT internal customer issues logged as tickets in Atlassian Jira Service Management are attended to within agreed SLAs, following defined standards for response, with open-to-close ownership, and creating/updating knowledge base articlesBuild, manage, and support end-user macOS, Windows 11, macOS Parallels VMs, and AWS workspace systemsTroubleshoot, resolve, and update productivity software, security platforms, collaboration tools, and network connectivity related to end-user workstationsDeploy and refresh end-user workstations and peripherals to new hires and IT internal customers, both local and remoteLeverage and optimize mobile device provisioning software for automation, security, patching, and updatesManage and update accounts in Okta, O365 Teams/security/distribution groups, corporate access, and application provisioning for internal customersWhat You’ll Need:On-site support for local Executives and Company All Hands productionCuriosity and possess a tenacity for learningExperience maintaining and updating onsite hardware and software systems, including Teams rooms for conferencing, site networking, and printersAt least 3 years of providing IT support in an enterprise environment with exceptional customer supportAssociate Degree in Computer Science or other related field/technical school or equivalent work experienceExperience managing Office 365, Active Directory and Azure Active Directory, Okta, macOS Tahoe or newer, Windows 11, and AWS workspacesThorough understanding of hardware, software, wired/wireless/internet networking, remote access and VPN, endpoint security, and peripherals in both macOS and Windows 11 environmentsMicrosoft/Networking/Security/AWS Certifications desired, with mobile device management platform experience preferred (Iru/Kandji/NinjaRMM/Intune)Benefits and Perks:Flexible and generous Paid Time Off and Paid Volunteer Days401k Employer MatchGenerous Healthcare BenefitsUp to 12 weeks paid time off for maternity leave based on tenureWellness &Tuition ReimbursementFlexible Work ArrangementsLots of SambaSafety swag & SambaSafety EventsWork

Location:
Denver, CO Required with Daily In-Office Support & 8am – 5pm CoverageOur team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disab