HCC Coding Manager

Coding ManagerAbout IKS Health: Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With 17,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient.

We offer
clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.
Job Summary: The Coding Manager reports to the Director of Coding Services and leads the day-to-day delivery of remote coding services for an assigned portfolio of Value-Based Care (VBC) clients. This seasoned leader brings 5–7 years of hands-on management experience in medical coding operations and is accountable for coder productivity, coding accuracy, client satisfaction, and contractual SLA performance across domestic and global teams. The Coding Manager directs client onboarding, resource scheduling, workload and capacity planning, and the accurate reporting of time and productivity that supports client billing and invoicing. Working closely with the Coding Audit, Capacity Management, and Global Coding Operations teams, the role turns audit findings into corrective action and continuous improvement. The ideal candidate is highly organized, excels at managing competing priorities and deadlines, communicates promptly and professionally (responding to all client communications within one business day), and is proficient in Microsoft Office and Google Workspace, especially Excel/Google Sheets for metrics and reporting. Occasional travel may be required.
Client Management & Service DeliveryEnsure IKS Health meets or exceeds all contract requirements, SLAs, and turnaround-time (TAT) commitments for assigned clientsUphold the IKS Health mission, vision, and values; drive performance against KLAS metrics, including service, responsiveness, and client loyaltyParticipate in client kick-off calls with Sales/Client Development to ensure a seamless transition from sales to operationsReview discovery information to assess volume, workload, specialties, and staffing needs; coordinate and oversee onboarding of coding staff, including system access and client-specific trainingManage the day-to-day client relationship and operations as the primary point of contact for coding deliveryMonitor work queues, backlogs, DNFB, and productivity metrics daily; identify coverage gaps early and present options for rapid resolution, partnering with the Capacity Management teamServe as liaison for client coding questions; coordinate with the Coding Audit team on quality efforts and audit outcomesProactively identify performance or compliance issues that could create an at-risk account; escalate appropriately to leadership with a documented mitigation planProvide coder schedules, weekly productivity and quality metrics, and a formal monthly reporting package with summary findings and improvement action plansLead status calls with client leadership, document action items, and resolve issues within agreed timelinesRespond to all client communications (email, phone, ticketing) within one business day of receiptDeliver project status reports to IKS Health operational leadershipCoding Team Leadership & Performance ManagementLead, coach, and develop a team of up to 50 direct and indirect reports, including supervisors, domestic coders, and global codersSet clear expectations; monitor productivity, accuracy, and schedule adherence daily using IKS Health activity and workforce toolsValidate the accuracy of productivity and time data that drives client billing and invoicingHold coders accountable to expected schedules (excluding independent contractors); approve and manage time off and coordinate backup coverage for vacation, sick time, holidays, and other leavePartner with Global Coding Operations on coverage, access, and training of global coders; while global coders do not report to domestic leadership, the Coding Manager is accountable for their outcomes on assigned clientsReview coder accuracy rates with the Coding Audit team; deliver targeted education and coaching to close knowledge gapsInitiate and manage Corrective Action Plans for coders not meeting performance standards, ensuring each coder understands the plan, timeline, and expectationsConduct regular team meetings to address impactful issues, guideline updates, and client expectationsSupport hiring, onboarding, recognition, and retention programs to build an engaged, high-performing teamReinforce KLAS objectives, including customer service and client responsiveness, across the teamBusine