Key Account Manager, Walmart eCommerce

The Key Account Manager, Walmart eCommerce is responsible for accelerating profitable growth across Walmart's digital ecosystem. The successful candidate combines traditional account management expertise with deep digital commerce knowledge and a strong understanding of Walmart's evolving omnichannel strategy. This individual will serve as the primary business leader for eCommerce growth, partnering with Walmart merchants, eCommerce teams, omnichannel merchants, site merchandising teams, and internal cross-functional stakeholders.

Key Responsibilities:

• Lead the development and execution of Walmart eCommerce growth strategies across all digital channels
• Own annual and quarterly business planning focused on online sales, digital market share, and profitability
• Deliver revenue, margin, and market share objectives for Walmart.com and omnichannel programs
• Build and maintain high-impact relationships with Walmart eCommerce merchants and cross-functional teams
• Partner with internal Digital and Retail Media Teams to develop and execute best-in-class digital shelf strategies
• Optimize:
• Descriptions
• Enhanced content
• A+ content
• SEO and search discoverability
• Product ratings and reviews
• Monitor content health and item performance
• Improve conversion rates through continual content and assortment optimization
• Ensure all online content aligns with Walmart standards and category best practices

Search, Traffic & Conversion Management

• Analyze key eCommerce KPIs including:
• Traffic
• Search rankings
• Click-through rates
• Conversion rates
• Develop strategies that improve shopper acquisition and online conversion
• Identify opportunities to increase category visibility and product discoverability
• Partner with internal analytics teams to optimize digital performance
• Partner with internal Retail Media Team on Walmart Connect investment strategy and execution
• Collaborate with internal team on:
• Sponsored Search
• Sponsored Products
• Display Advertising
• Offsite Media
• Seasonal Campaigns
• Analyze campaign effectiveness and optimize spend allocation based on performance
• Present media performance reviews and recommendations to leadership
• Lead online assortment expansion and product launch strategies
• Identify opportunities for:
• Digital-only assortment
• Bundle creation
• Subscription opportunities
• Support omnichannel initiatives that improve customer acquisition and retention
• Partner with Walmart teams to increase online item availability and fulfillment performance
• Partner with NAMs to create accurate sales forecasts and demand plans
• Monitor:
• Gross margin
• Trade spending
• Contribution margin
• Ensure profitable digital growth through disciplined financial management

Data Analytics & Performance Reporting

• Leverage data and insights from:
• Profitero
• Internal BI platforms
• Build monthly, quarterly, and annual business reviews
• Develop actionable recommendations to drive share growth and category leadership
• Monitor competitor performance and market trends

Cross-Functional Leadership

• Partner closely with:
• Marketing
• Category Management
• Supply Chain
• Demand Planning
• Finance
• Customer Service
• eCommerce Operations
• Ensure inventory availability and fulfillment excellence
• Resolve operational and supply chain issues impacting online performance

Qualifications:

Required

• Bachelor's Degree in Business, Marketing, Supply Chain, Analytics, or related field
• 3+ years of sales, account management, or eCommerce experience
• Demonstrated success growing Walmart.com sales
• Strong understanding of:
• Digital shelf management
• Advanced Microsoft Excel and Power BI skills
• Excellent analytical, presentation, and negotiation skills

Preferred

• Experience in CPG General Merchandise categories
• Experience with:
• Experience managing $25M+ in annual Walmart eCommerce revenue
• Working conditions are normal for an office environment
• Must be able to sit for extended periods of time
• Must be able to use a computer keyboard and view a monitor for extended periods of time
• This position follows a flexible work arrangement that includes three days per week on-site in our Bentonville, AR office and two days per week wo