Account Executive

Account Executive (AE), Client ManagementOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
The Account Executive (AE), Client Management is a position that requires focus on an assigned portfolio of clients within a specific geographic area. The AE is responsible for the overall growth, retention and strategic planning of that portfolio. This includes acting as the lead for 'inside sales' (upsells) and overall management of customer retention, satisfaction and up sell activity of their assigned accounts, operational submission of changes and plan maintenance and member specific assistance. In addition, the AE will be the liaison between sales, operations and the customer. The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and solid organizational skills.
Self
- starter high
- performing individual; has comprehensive understanding of the PBM environment and broader health care system ability to work across departments to achieve success; has positive and respected relationships and uses knowledge and organizational skills to achieve desired objectives; exhibits ability to manage client expectations based on Optum's capabilities
- and looks for up sell / growth opportunities with the client; manages customer satisfaction of assigned accounts; takes accountability for individual and team objectives.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You'll enjoy the flexibility to work remotely
* from anywhere within the U.
S. as you take on some tough challenges.
Primary

Responsibilities:
Maintain overall accountability for client satisfaction, retention and growthUse solid industry knowledge to add value to the clients' operation and look for up sell opportunitiesMaintain an ongoing knowledge of clients' business; as well as their contract with OptumProvide leadership for new client projects / implementationsProvide regular communication to management on client concerns and feedbackCommunicate with clients via face
- to
- face meetings, conference calls and written correspondenceInterfaces with internal Optum departmentsAssist in the marketing of sales strategies; product / service informationMaintain client business planUnderstands the Eligibility and Pharmacy Claims adjudication processMonitor performance guarantees / Service Level AgreementsNegotiate contract renewalsConduct periodic reviews with client and recommend new products / services as appropriateParticipate in best and final sales support as appropriateTravel to client sites may be requiredOther duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required

Qualifications:
4+ years of PBM and client management (business to business services) experience for low to mid-tier companies (5000 employees)4+ years of experience In PBM Client Management experience as well as Pharmacy benefits Implementation guidelinesExperience using RxClaim to validate service delivery of Pharmacy BenefitsClaims validation experienceMS Excel experience to create basic spreadsheets; sort, filter, import/export data, create charts and graphs, and use basic formulasMS PowerPoint to create and modify presentations experienceAbility to work core business hours and have the flexibility to adjust their schedule to accommodate occasional overtimeAbility to travel up to 25% as neededPreferred

Qualifications:
5+ years of experience In PBM and working with Pharmacy benefits Implementation guidelines5+ years of experience with owning / managing a book of businessExperience with renewal strategy & upsellsGood mathematical abilityExhibit proficiency in executing software programs and utilities specific to Optum's applicationsProven ability to read, analyze and interpret procedures, general business periodicals and professional journalsProven ability to effectively present information and respond to questions fro