Client Account Manager

Client Account Manager (CAM)The CAM is a customer facing support position focused on supporting the client's experience with the lifecycle of Client Account Management. This includes primary contact for the client for all services, project management, invoicing, inventory management, contract management, vendor management, provisioning, reporting, and business intelligence. The CAM is chartered with delivering a complete consulting solution associated with network cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. This is accomplished by making recommendations relating to the client's network infrastructure to streamline costs.
Levels: CAM, CAM II, Sr. CAMEssential Functions and

Qualifications:
Account Management in serving as an extension of a client's teamPresentation skillsProject management skillsTelecom Troubleshooting skillsForensic analysis of telecom invoices inclusive of reviewing, auditing and validating correct contracted rates are in placeBasic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)Microsoft Office competency and fluency in ExcelConfidence in delivering in-person and web-meetings; including all levels/organizations within a client organizationManaging large volumes of data in excel and application databasesNavigating carrier portals (wireline/wireless)Knowledge of and understanding of pricing and benchmarking of telecom servicesPreferred Competencies:General knowledge of the telecom industryGeneral knowledge of business financeGeneral knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR)Reviewing, understanding, interpreting and managing carrier contractsUnderstanding of SAAS structure, architecture, and securityC-Level presentation and interaction skillsMajor Duties and

Responsibilities:
Presenting to C-Level and Executive Level management teamsProvide constant external feedback to clients on savings opportunities and best practicesComplete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Review)Provide timely, detailed and accurate reporting to external and internal audiencesPerform and share with assigned clients recurring (monthly) updates and status on accountSkills and AbilitiesAbility to escalate effectively and manage vendors (both partners and non-partner vendors)Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior managementAbility to diagnose, articulate, and provide solutions for client's technical issuesAbility to work as a facilitator on project plans – implementations and installs/disconnectsAbility to leverage automation for efficiency and added customer benefitSupervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.
Work Environment: This position operates in a professional office environment.
Position Type and Expected Hours of Work: Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m. or alternatively from 8:30 a.m. to 5:30 p.m. You will also be tasked to ensure that any after hour escalations relating to the client are addressed.
Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job.
Required Education and

Experience:
College Degree1+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industriesAdditional Eligibility QualificationsWork Authorization/Security Clearance (if applicable)Job contingent upon a background checkEEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.
Vatic' s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.