Customer Support Engineering
21 hours ago
United States
Virtual Vocations Inc
Full-time
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
Seeking a full-time remote Support Engineer III, the ideal candidate will manage support tickets, troubleshoot technical issues, and provide customer advocacy while working non-standard hours, including weekends and holidays.
Key responsibilities
Troubleshoot and resolve support tickets of varying complexity while providing real-time customer support via phone and chat Act as a liaison between customers and Engineering, advocating for customer needs and reporting bugs and feature requests Contribute to process improvements by updating documentation and participating in cross-organization strategy discussions Required qualifications 5+ years of experience in technical customer support, technical writing, system administration, or related roles, OR a bachelor's degree in computer science or related field with 3+ years of experience Ability to work weekends and holidays on a rotation basis Proficiency in using and troubleshooting Git, GitHub, or similar version control systems Experience with Linux system administration and familiarity with cloud providers or virtualization platforms Experience in a customer-service oriented environment, particularly providing technical support to enterprise customers
Key responsibilities
Troubleshoot and resolve support tickets of varying complexity while providing real-time customer support via phone and chat Act as a liaison between customers and Engineering, advocating for customer needs and reporting bugs and feature requests Contribute to process improvements by updating documentation and participating in cross-organization strategy discussions Required qualifications 5+ years of experience in technical customer support, technical writing, system administration, or related roles, OR a bachelor's degree in computer science or related field with 3+ years of experience Ability to work weekends and holidays on a rotation basis Proficiency in using and troubleshooting Git, GitHub, or similar version control systems Experience with Linux system administration and familiarity with cloud providers or virtualization platforms Experience in a customer-service oriented environment, particularly providing technical support to enterprise customers