VP, Patient Services IT

Found in: Resume Library US A2 - 7 days ago

Mason Ohio, United States EVERSANA Full time
Job Description

THE POSITION:

Patient Services (PS) is one of EVERSANA’s main business units, with primary operating locations in Cincinnati, OH and St. Louis, MO, providing patient hub and pharmacy operations services to patients and providers, on behalf of manufacturers.  PS has invested significantly in cutting edge technology platforms to service their clients and patients, and already on the path of introducing several digital initiatives for transforming our customer and patient experience, for exponential growth.  PS is looking for a VP of IT to lead these efforts.  

Reporting directly to the CIO, the VP IT will provide overall IT leadership for EVERSANA’s Patient Services (PS) business.  The VP will be the primary point of contact for the GM of the PS business.  Working collaboratively with the IT leadership team, the VP will provide senior leadership for the technology organization, responsible for laying out a vision, setting goals, and establishing the direction, priorities and cadence for a team of software engineers and developers, including offshore resources

The right leader will influence others by demonstrating passion/enthusiasm, entrepreneurial spirit, professionalism, and solid alignment with the Company’s values of teamwork, tenacity, transparency as well as ownership, innovation and nimbleness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Continuing to provide high quality support and maintenance through a globally distributed team

Vendor relationship (applicable suppliers)

Compliance, Security and Audits; work with the infrastructure team to establish a patching program

New Client onboarding / Implementations & Enhancements

Leading Solution Architecture & Design for Patient Services

Development of Application and Integrations

Vendor relationship (applicable suppliers)

Key Direct Reports: Sr Director – Application Development and Support, Director – Solution Architecture, Manager – Client Implementation, Director – Business Analysis, Delivery manager – strategic Programs

As needed, support business development activities during RFP responses or other business development activities

General Requirements

Providing cross-functional expertise in delivering services and solutions for with a focus on order Hub Services and Pharmacy Management.

Strong attention to detail in business process improvements, ability to understand the end-to-end business process, and ensuring those business processes align with best practices.

Proven ability to function in a self-directed environment.

Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.

Stays abreast of changing technology trends and able to incorporate new technology or methodologies quickly.

Managing a broad project portfolio of continuous improvement projects to increase capabilities provided to the business.

 

Business Strategy & Execution

Assist in the creation and maintenance of the Company’s IT Strategic Direction leveraging existing relationships and Products. This includes Product Requirements, Service Requirements, Corporate Environment, and Target Valuation Objectives.

Provide strategic solutions and approaches to solve ongoing business challenges to IT executives and business partners through collaboration with internal partners.

Present technology solutions and alternatives to the senior leadership team.

Create a three-year roadmap for the Channel business.

Prepare and present business cases and validate resource and cost estimates for potential technical solutions.

Advise the business on the technical and business value of the proposition.

Development, Quality, and Testing, Change Management

Implement industry standard best practice approaches for the Company’s Software Development Life Cycle.

Collaborate with other software development teams to ensure consistency in code development and development processes.

Create, maintain and enforce a quality management process that ensures operational efficiencies and quality products delivered to the customer.

Coordinate communications and scheduling to all affected parties when technology changes are to be made. Ensuring that technology changes are conducted so that our employees realize as minimal impact as possible.

Budgeting, Standards, and Governance

Keep up-to-date on new technology and standards in areas relevant to the organization and the rapidly changing digital environment.

Provide financial management for the IT Development Services team and any assigned projects. Develop accurate annual operating and capital budget proposals to ensure expenditures align with plans. Analyze and justify budget variances.

People Leadership and Employee Development

Manage and lead a team of high performing associates through effective hiring, coaching and performance management, setting clear expectations and measurable performance goals.

Provide tools and training to enable a high-performing team.

Foster a collaborative, team-oriented attitude. Communicate effectively with others with clarity and transparency. Encourage mutual respect and accountability at all levels.

Perform supervisory responsibilities in accordance with Company policies and applicable laws.

Communicate providing regular formal and informal verbal and written feedback in a professional manner.

Handle novel and diverse work problems on a daily basis.

Attract and develop high-caliber talent.

Provide regular informal and formal feedback.

Ensure that project teams remain focused on key objectives and goals and comply with established methodologies.

Administrative and Other

Manage administrative tasks related to team members (time card approvals, budgets, personal/vacation time).

Perform other tasks, project, and duties as requested and assigned.

Personal Attributes & Behaviors

Analyze complex information and variables and to select the most effective course of action for the organization at any given point.

Deal with a variety of emotions and frustration in making business decisions. Emotional stability and personal maturity are important attributes in this position.

Resolve problems, handle conflict, and make effective decisions under pressure.

Identify and resolve critical issues and assess their impact on others and the organization.

Plan, organize and prioritize multiple tasks.

Focus on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others.

Accept accountability and responsibility in work practices and expectations. Deliver what is promised.

Demonstrate ability to give, receive, and analyze information, formulate work plans, prepare written material, and articulate goals and action plans.

Use innovative critical and creative thinking to evaluate and solve work and customer issues.

Seek assistance in solving work problems through collaboration and information seeking.

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