Senior Staff Inbound Product Manager

3 weeks ago


Pleasanton California, United States ServiceNow Full time
Job Description

What you get to do in this role:   

Strategic Ownership: Take ownership of the end-to-end pipeline and deployment experience for ServiceNow products, driving strategic initiatives to innovate and optimize processes across the software development lifecycle.

Innovation Leadership: Lead the development and implementation of innovative solutions and best practices for pipeline automation, continuous integration, and continuous deployment (CI/CD) within the ServiceNow ecosystem, leveraging cutting-edge technologies and methodologies.

Cross-functional Collaboration: Collaborate closely with engineering, product development, quality assurance, and operations teams to gather requirements, define priorities, and drive alignment on pipeline and deployment strategies that enable rapid, reliable, and scalable product delivery.

Customer Focus: Champion the voice of the customer by understanding their needs, pain points, and feedback related to pipeline and deployment experiences, and translating insights into actionable improvements and feature product strategy that sets us up for success as we look to grow to $10B+ in revenue

Communicate product priorities and build consensus

Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries

Work with multiple teams to guide projects through development and bring high-quality products to life

Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction

Communicate complex problems into easily understood requirements and provide solutions

Develop multi-mode communications that convey a clear understanding of the needs of different audiences



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