Key Account Business Manager
3 weeks ago
The Key Account Manager is responsible for the management of KMC’s existing relationships with an assigned customer or group of customers, including maximizing revenue and customer satisfaction levels and driving long-term relationships. Acts as the primary interface to the customer serving to understand the customer’s demands, and plans how to meet them in support of manufacturing programs within KMC. Serves as the primary interface between the customer and the KMC functional teams directing the groups involved in providing support to production programs. Effectively communicates program status, resolves issues and maintains customer issues file ensuring each issue is resolved.
Primary Responsibilities:
Responsible for driving all functional groups within KMC who have assigned customer commitments and deliverables. Acts as the primary liaison between the customer and functional groups within KMC. Works with assigned program team members to report on and coordinate the resolution of customer commitment and deliverables.
Working closely with the Operational Program Managers, the Business Development Manager acts as the principal point of contact with the customer, responsible for assuring customer satisfaction in terms of communication; program schedule; program budget; product performance, product cost, and other related information and deliverables.
As the primary point of contact to the customer, the Key Account Manager effectively communicates to senior management the state of the assigned programs including resource status, financial status, and forecast.
Partners with the Engineering Program Managers of development programs to ensure smooth transition to production and effective customer support.
Responsible to ensure that individual program Contract Values are aligning with the scope of activities. This would include obtaining from the customer production purchase orders and generating / gaining approval of work requests.
Responsible for timely resolution of any accounts receivable issues beyond contracted payment terms.
Responsible for program status, risks and recovery plans to the management team during monthly Program Reviews, QBRs & Program Steering Committees.
Responsible for obtaining and monitoring customer feedback via direct contact, surveys/ scorecards etc.
Periodically update revenue forecasts to ensure that they accurately reflect customer requirements and delivery schedules.
Support Business Development Directors in responding to any customer requirements for pricing or delivery updates, and negotiating terms between customer and manufacturing, as needed.
Consults with the Business Development organization to identify new business opportunities within assigned accounts.
Responsible to understand terms and conditions within assigned customer’s contracts and assist Company Management in overall compliance and contract maintenance.
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