Director of Conference Services

3 weeks ago

Green Cove Springs Florida, United States Omni Hotels & Resorts Full time
Overview:
Amelia Island Resort

 

 

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

 

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Job Description:
The Omni Amelia Island Resort is searching for a Director of Catering & Convention Services The DOCCS oversees the Catering Sales & Convention Services Departments by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

 

Location: On-property at Omni Amelia Island Resort (Fernandina Beach, FL)

Responsibilities:
Ensure catering sales meet budgeted levels.

Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.

Create and maintain a good working relationship with the Banquet Manager to ensure a high level of comfort with Banquet operations.

Oversees the entrance of files into a trace system for proper maintenance and active solicitation according to Accounts Coverage Program (ACP).

Prospect and establish an expanding base of accounts.

Ensure proper communication to all departments.

Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.

Effectively coordinate efforts between Sales and Food & Beverage management.

Prepare monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.

Prepare Sales Action Plans, via the Account Coverage Program (ACP), and (KRA's) on a quadrimestral basis in order to focus on client needs and maximize sales efforts to minimize gap periods.

Prepare performance benchmarks for Catering Account Executives and Catering Service Manager on monthly and quadrimestral basis.

Prepare eighteen-month rolling forecast.

Ensure that the department standards are met and that all company policies and procedures are adhered to.

Ensure that all departments meets all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.

Responsible for planning, evaluating, organizing, and directing the activities of the Assistant Director of Convention Services, Convention Coordinators, Convention Floor Managers, Convention Services Department

Administrative Assistants & Office Manager, and oversee the activities of Convention Services Floor Operation through the individuals mentioned above.

Responsible for working with the convention/meeting planners in coordinating the final details for conventions/meetings.

Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.

Responsible for the overall condition of each function room and all Convention Service equipment.

Provides the necessary training, motivation, and leadership for all department personnel.

Participates in the final interview process and is responsible for hiring all departmental personnel.

Ensures that department personnel are following all procedures, policies, and guidelines, as established by Omni Hotel.

Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.

Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.

Meets with major convention/meeting planners to coordinate final arrangements for convention/meetings.

Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.

Responsible for all administrative duties which are necessary in the functioning of the department.

Forecasts payroll, public room income and meeting covers on an annual/quarterly/monthly basis.

 

Qualifications:
Perform any other duties assigned by management.

Know emergency procedures (to include CPR) and work to prevent accidents.

Has a working knowledge of Food & Beverage product offerings.

Attend/conduct all designates Sales and Banquet meetings.

Conduct monthly one-on-one meetings with Catering Managers.

Attends weekly Forecast and Rooms Merchandizing meetings.

Establishes a rapport with individuals in similar positions at other hotels.

Attends out-of-hotel meetings as required.

Advises hotel department heads of special requirements of groups coming into the hotel.

Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.

Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.

Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.

Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.

Tours, on a daily basis, the hotel function space and spot checks meeting room setups.

Conducts weekly department meetings.

Tools and Equipment:

Tables and chairs when assisting room set-ups.

Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine, scanner.

Working Environment:

Exterior of hotel with exposure to weather conditions

Interior of hotel, in normal office conditions.

 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:  and the following link is the 

 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to . Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

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