Customer Support Representative 1, Field Based Inventory
Found in: Resume Library US A2 - 2 weeks ago
The Customer Support Representative 1, Field Based Inventory is responsible for communicating with internal and external customers regarding field-based inventory. This could include inventory transaction types such as relocations, returns, consignment, order processing and Use or Return (UOR) processing.
Responsibilities:
• Professionally communicates via email, phone and chat with peers and leadership.
• Professionally communicates thoughts and ideas.
• Positively able to receive feedback and apply it to their role and escalate concerns that might impact the business and/or operations.
• Answer calls, emails, and chats from internal and external customers.
• Support customers with activities, such as order placement, backorders management, purchase order inquiries and other general customer inquiries.
• Answer product related questions from external customers and triage appropriately
• Meets or exceeds expectations established by leadership.
• Log customer complaints and feedback into appropriate local system
• Analyzes data within local system for troubleshooting or to update standard KPIs.
• Performs work within local Order Management System
• Providing thoughts, comments, and positive discussion as an area representative in CI projects. Provides thoughts on the current process and proposed changes appropriate for job level. Ability to lead appropriate level projects.
• Participate in CI projects as needed as an area representative.
• Participates in local and/or global projects where role relevant feedback is needed.
• Using knowledge within role to identify and propose solutions proactively.
• Support and apply changes. Understands how the change applies to their role and able to follow as needed.
• Collaborate cross functionally with Sales Divisions, or other Operational Units as needed.
• Active participation in department meetings, providing new ideas to leadership, or submitting an idea through the local PMO process.
• Identify and communicate discrepancies in policies and/or work instructions.
• Identify and submit nonconformance/Up, Available, Secure, Compliant issues.
• Perform work in compliance with Cook Quality Policy Manual
• Work and interact effectively and professionally with and for others throughout various levels of the global organization.
• Maintain regular and punctual attendance.
This job description in no way states or implies that these are the only duties to be performed. This position is expected to follow other job-related instructions and duties.
Qualifications:
Education and/or Work Experience Requirements:
• High school diploma, High School Equivalency Diploma or participating in a Cook sponsored program to obtain a High School Diploma or Equivalency Diploma
• Requires 1-2 years of related experience.
Qualification Requirements:
• Minimum 18 years of age
• Basic Microsoft Outlook, Word and Excel capabilities
• Local or standard order management system preferred.
• Able to complete all tasks assigned by leadership with minimal follow-up.
• Ability to navigate multiple systems to provide customers with information relevant to their inquiry.
• Ability to perform under pressure.
• Works well with peers in team environment to support departmental goals.
Physical Requirements:
• Works under general office environmental conditions.
• Sitting for extended periods.
• Utilizes close visual acuity for working with computers and equipment.
• Must be able to perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA.
-
Bloomington, United States Cook Group Full timeOverview: The Customer Support Representative 1, Field Based Inventory is responsible for communicating with internal and external customers regarding field-based inventory. This could include inventory transaction types such as relocations, returns, consignment, order processing and Use or Return (UOR) processing. Responsibilities: Professionally...
-
Customer Support Representative 1
1 week ago
Bloomington, United States Cook Full timeThe Customer Support Representative 1 is responsible for managing incoming internal and external customer calls, emails and chats regarding inquiries that relate to order fulfillment. Responsibilities - Professionally communicates via email, phone an Support, Representative, Customer, High School, Operations, Manufacturing, Retail
-
Field Sales Representative
1 week ago
Indiana, United States Fast Times Screen Printing and Sign Full timeJob DescriptionJob DescriptionDescription:Fast Times Screen Printing and Sign is a leading provider of customizable branded products, apparel, and signage for businesses. We are seeking a highly motivated and results-driven Field Sales Representative to join our dynamic team. As a Field Sales Representative, you will play a pivotal role in driving sales...
-
Customer Care Representative
6 days ago
Bloomington, United States CaringBridge Full timeCaringBridge is a no-cost, nonprofit health platform that surrounds family caregivers with support while they care for a loved one on a health journey. We offer tools to share and document a health journey, simplify care coordination, and connect caregivers with a supportive community. Founded in 1997, our vision at CaringBridge is a world where no one goes...
-
Customer Care Representative
Found in: Appcast Linkedin GBL C2 - 6 days ago
Bloomington, United States CaringBridge Full timeCaringBridge is a no-cost, nonprofit health platform that surrounds family caregivers with support while they care for a loved one on a health journey. We offer tools to share and document a health journey, simplify care coordination, and connect caregivers with a supportive community. Founded in 1997, our vision at CaringBridge is a world where no one goes...
-
Customer Care Representative
Found in: Appcast US C2 - 6 days ago
Bloomington, United States CaringBridge Full timeCaringBridge is a no-cost, nonprofit health platform that surrounds family caregivers with support while they care for a loved one on a health journey. We offer tools to share and document a health journey, simplify care coordination, and connect caregivers with a supportive community. Founded in 1997, our vision at CaringBridge is a world where no one goes...
-
Field Service Representative
Found in: Resume Library US A2 - 3 days ago
Hammond, Indiana, United States Veolia WTS Full timeJob Description Field Service Technician - Hammond, Indiana As a Field Service Technician with Water Technologies and Solutions (WTS), you’ll play a critical role supporting operations and maintenance of advanced water treatment systems at a primary site plus a variety of other customers in your geographic area. If you’re mechanically inclined, enjoy...
-
Technical Support Representative
1 week ago
Bloomington, United States Alarm.com Full timeJob DescriptionJob DescriptionDo you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If you answered yes, we are looking for you to join our Alarm.com contact center. In this role, you will provide phone-based technical support for our dealers by helping them ensure devices in...
-
Field Service Representative 7
Found in: beBee S US - 2 weeks ago
Indianapolis, Indiana, United States Veolia Water Technologies & Solutions Full timeField Service Technician - Hammond, IndianaAs a Field Service Technician with Water Technologies and Solutions (WTS), you'll play a critical role supporting operations and maintenance of advanced water treatment systems at a primary site plus a variety of other customers in your geographic area. If you're mechanically inclined, enjoy working with new...
-
Customer Support Associate
1 week ago
Bloomington, United States Alarm.com Full timeJob DescriptionJob DescriptionDo you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If you answered yes, we are looking for you to join our Alarm.com contact center. In this role, you will provide phone-based technical support for our dealers by helping them ensure devices in...
-
Inventory Control Supervisor
Found in: Appcast Linkedin GBL C2 - 6 days ago
Bloomington, United States STRATEGIC STAFFING ALLIANCE Full timeWell established organization in the Inland Empire seeks an Inventory Control Manager with strong analytical and leadership skills to oversee and optimize inventory levels across multiple locations, ensure efficient and accurate inventory counts, minimize shortages, and maximize inventory turns. Job Duties: Conduct daily inventory analysis to solve...
-
Inventory Control Supervisor
Found in: Appcast US C2 - 6 days ago
Bloomington, United States STRATEGIC STAFFING ALLIANCE Full timeWell established organization in the Inland Empire seeks an Inventory Control Manager with strong analytical and leadership skills to oversee and optimize inventory levels across multiple locations, ensure efficient and accurate inventory counts, minimize shortages, and maximize inventory turns. Job Duties: Conduct daily inventory analysis to solve...
-
Inventory Control Supervisor
4 days ago
Bloomington, United States STRATEGIC STAFFING ALLIANCE Full timeWell established organization in the Inland Empire seeks an Inventory Control Manager with strong analytical and leadership skills to oversee and optimize inventory levels across multiple locations, ensure efficient and accurate inventory counts, minimize shortages, and maximize inventory turns. Job Duties: Conduct daily inventory analysis to solve...
-
Inventory Control Coordinator
Found in: Resume Library US A2 - 1 week ago
Hobart, Indiana, United States Daifuku Full timeOverview: About Us Daifuku is the nation’s leading independent, U.S.‐based provider of intelligent material handling systems. With hundreds of engineers in‐house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading‐edge conveyor and sortation systems, voice and...
-
Associate Field Support Engineer
Found in: beBee S US - 5 days ago
Bloomington, United States Revo Health Full timeDescription The IT Associate Field Support Engineer provides primary technical support to end-users on PC and phone related troubleshooting while demonstrating strong customer service skills. This position will support employees in interfacing with network, phone systems and software applications. As IT Associate Field Support Engineer will independently...
-
BSH Field Service Engineer
1 week ago
Indiana, United States Hologic Full timeOur Field Service Engineers are the beating heart of our organization. Their product knowledge is grounded in science and their commitment to best-in-class customer service makes us unstoppable. We are growing and are thrilled to be recruiting in the Valparaiso, IN area.Joining a team in our Breast & Skeletal Health you will be responsible for preventative...
-
Client Representative
2 days ago
Bloomington, United States Richmond Marketing, inc Full timeWhat You’ll Be Doing: Our Client Sales Representatives are fast-paced, proactive communicators who are tasked with building relationships with our customer base. These relationships are essential for ensuring long-term partnerships that can endure market fluctuations and volatility resulting in stabilized rates to customers. They excel at negotiating and...
-
Member Services Representative
7 days ago
Bloomington, United States Anytime Fitness Full timeThe Member Services Representative Objective: The Member Services Representativeis responsible for growing the membership base and connecting members to the Personal Training Manager. TheMember Services Representative is also the club ambassador connecting the local community with their club. Key Performance Indicators: 1. Close 70% of membership...
-
Sales Representative
2 weeks ago
Bloomington, United States American Income - The West Agency Full timeJob DescriptionJob DescriptionWe are seeking a Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue. CHECK US OUT @THEWESTAGENCY ON INSTAGRAM!Responsibilities:Present and sell company products and services to new and existing customersContact potential customers who have requested...
-
Supply Chain Director Tier 1 Auto
Found in: Resume Library US A2 - 4 days ago
Evansville, Indiana, United States United Staff Source Full timeJob Overview: The Supply Chain Director will lead the strategic direction and operational execution of all supply chain activities, ensuring the efficient flow of automotive components to clients while maintaining exemplary customer service standards. Reporting directly to the senior logistics director for the region, this role holds a key position in...