Restaurant Performance Standards Assessor

4 weeks ago

Boston Massachusetts, United States Raising Cane's Full time
Overview:
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.  
  
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States

Responsibilities:
Your Role at Raising Cane’s:
The Restaurant Performance Standards Assessor (RPS) is responsible for performing comprehensive on-site evaluations to help the restaurants maintain the highest standards of food safety, cleanliness, customer experience and brand protection. The RPS Assessor is also responsible for effective and professional communication of all aspects of the evaluations to multiple groups across the organization.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion such as walking, standing, lifting) and interfacing with customers. It also includes both inside and outside in varied temperatures, with and around food products and common allergens, industrial equipment, commercial cleaning products, and requires use of personal protective equipment and ergonomic activities necessary to complete the job function.

 

Your Impact and Responsibilities:
• Measures the performance of all standards against a detailed set of standards effectively and consistently
• Conducts multiple assessments across restaurants for tests, pilots, or other data-gathering opportunities
• Supports all adjustments to the systems and programs used to measure performance
• Delivers comprehensive results with supporting documentation and pictures to empower operators
• Schedules and manages quarterly list of assessments ensuring timeliness, frequency and all guidelines are achieved
• Manages all travel & expenses, adhering to company guidelines
• Provides feedback on programs and systems for performance management and operational excellence
• Serves as a subject matter expert in the areas of food safety and all Raising Cane’s specific standard

Qualifications:
Requirements for Success:
• Expert level knowledge of restaurant standards and understands industry-wide safety and sanitation standards
• Exemplify the brand standards while conducting assessment across the organization
• Align with organizational perspectives and standards in an ever-changing and rapidly growing business
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Able to recognize problems, set goals, create plans and convert plans into action to solve problems
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
• Able to travel 50-75% of the time
• Must have a minimum of 5 years of restaurant leadership or QA experience, preferably within the fast food or casual dining experience, or a minimum of 2 years as an Assistant Restaurant Leader with Raising Cane’s; must have a proven record of performance
• College degree recommended
• Additional food safety or quality-related certifications recommended (HACCP, SQF, etc.)

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