Captive Account Program Manager

4 weeks ago

Rolling Meadows Illinois, United States Gallagher Full time
About Us:
At Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking shapes the future. As part of our global family, you'll unlock your potential, turning challenges into opportunities, and creating an impact on a global scale. Dare to innovate, and together, we'll craft a legacy of transformation.

 

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:
Artex is one of the world’s fastest-growing and most diverse insurance managers. With more than 500 employees in 16 worldwide locations, our employees work together to conceive, design and manage alternative risk transfer solutions that help our clients manage today’s challenges and tomorrow’s opportunities.

Responsibilities:
The Program Manager is responsible for delivering exceptional customer service and establishing relationships with clients.  This role will collaborate with other team members to achieve goals, constantly seek improvement and will demonstrate the Artex values.  The Program Manager works closely with the Assistant Captive Director, Captive Director and other team members in servicing designated groups of clients as it relates to the renewal process and client administration policy support.  The Program Manager is accountable for delivering high quality and efficient service to both internal and external clients by assisting with the overall workflow processes.

 

 

Qualifications:
Bachelor’s degree plus 3 or more years client coordination and/or claims management experience.
    --or--
High School diploma/GED with 8 or more years client coordination and/or claims management experience.

Working knowledge of Microsoft Windows applications and MS Office.

Appropriate Property & Casualty Insurance license desired.

Understanding of the insurance brokerage business.

Exceptional organizational skills

Strong written and verbal communication skills. Proficient in using technology as a tool to maximize productivity and quality.

Ability and desire to provide results.

Develop a professional rapport with internal and external partners.

Utilize your resilient and adaptable mentality in the face of shifting priorities.

Eagerness to collaborate with teams and other employees.

Key Responsibilities:

Manage an assigned book of business and builds, expands, and solidifies relationships with existing clients.

Lead appropriate resources to address the client's risk/capital management needs.

Secure existing business and drives the sale of additional services and coverage levels.

Cultivate relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers.

Has retention goals for assigned group of accounts.

May coordinate the work of administrative support and customer service.

May support an Account Executive or a Broker Producer and is the first line of contact when the Account Executive or Broker/Producer is not available.

Other duties as assigned

 

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

Click to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

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