Financial Counselor Lead

Found in: Resume Library US A2 - 3 weeks ago

Saint Cloud Florida, United States Orlando Health Full time
Position Summary:
The Financial Counselor Lead is a key position on the team which assists patients and their families with a host of services to ensure that the process of collection payments is fully explained and is as comfortable as possible. The shifts are Wednesday to Sunday from 7pm to 3am.  Off Monday and Tuesday.
• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner
that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Identifies customer service issues and resolves or initiates necessary follow-up. Implements service recovery efforts as appropriate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Utilizes appropriate reports to contact insurance payers for resolution to accounts that are pending, denied or in the appeal process.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care as appropriate.
• Collects outstanding balances due from previous accounts or establishes payment arrangements for these balances as appropriate.
• Provide complete resolution to patients billing issues and questions.

Qualifications:
Education/Training
• High School or equivalent.
• Must complete Corporate and Patient Financial Services annual educational requirements.
Experience
• Two (2) years’ experience in a financial, business office, or customer service environment.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.

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