Financial Counselor I

2 weeks ago

Saint Cloud Florida, United States Orlando Health Full time
Position Summary:
This shift will be days 7am to 7:30pm. Joining Orlando Health as a wholly owned hospital in 2020, the conveniently located Orlando Health Saint Cloud Hospital is an 84-bed full-service medical and surgical facility serving the residents of St. Cloud and the surrounding Osceola County communities for more than 55 years.
The hospital offers numerous specialties, including diagnostic imaging, cardiovascular
diagnostics and treatment, orthopedics and surgical services. Recognized as a Primary Stroke
Center, a 24-hour Emergency Department treats children and adults, including a designated
geriatric section for specialized emergency care. Orlando Health St. Cloud offers a range of
outpatient services, including surgery, rehabilitation and a Wound Healing & Hyperbaric Center
with hyperbaric oxygen therapy. With the adjacent Orlando Health Medical Pavilion — housing
primary care and specialty physician practices, laboratory services and a walk-in clinic — the
Orlando Health St. Cloud campus is a convenient healthcare destination for comprehensive,
coordinated care.

Responsibilities:
Education/Training
• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements.
Experience
• Two (2) years’ experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience

Qualifications:
The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.
• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner
that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any
advance directives.
• Demonstrates a basic knowledge of third party reimbursement requirements and regulation

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