Technical Support Analyst

4 weeks ago


Virginia Beach, United States Issuetrak Full time
Job DescriptionJob Description

About the Position

Do you have stellar customer service skills? Are you interested in tech and software? Is your enthusiasm contagious? If so, then you might be the perfect fit for our Issuetrak Technical Support Analyst position Fulfill your mission to help others by providing exceptional technical assistance to a wide variety of customers. We ask you to bring your strong communication skills, your self-motivation, and your team-playership to the table, and we’ll guarantee you an opportunity to improve your technical skills and work with the most fun team in Virginia Beach, VA. This hybrid-remote/office position with flexible scheduling gives our employees the support needed to perform their best. Apply for the same job our now-CEO held as his first role at Issuetrak

What You’ll Be Doing

The Technical Support Analyst provides technical support for Issuetrak clientele. Your tasks will include:

  • Providing end-to-end customer support and technical issue resolution for customers and prospects via email, phone, chat, our tracking software, and other electronic media.
  • Assisting internal and external customers and prospects with Issuetrak software installation, configuration, and troubleshooting.
  • Creating new user accounts for customers and prospects.
  • Troubleshooting Issuetrak software-related problems dealing with SQL servers, IIS configuration, Active Directory, email processing (Exchange, POP3, IMAP, and SMTP) and Windows Server configuration.
  • Replicating problems within a test environment in order to escalate to the development team for additional assistance.
  • Managing, communicating, and escalating issues to the appropriate group or individual for resolution.
  • Assisting the Customer Operations Department as needed for various projects and/or supporting internal team members with Issuetrak software or cloud-related issues.
  • Assist with internal product testing and conduct regression testing.
  • Recommending changes/improvements to the Issuetrak software product.
  • Assisting with identifying/analyzing issue trends.
  • Training other team members on specific technical topics as needed.
  • Acting as a role model for the Issuetrak team culture.
  • Assisting with various projects, documentation, and knowledge base reviews/updates and new content creation.
  • Other duties as assigned. You must be available to work a flexible shift and for after-hours emergency calls.
  • Complete product training with customers.

Requirements

Here’s what we’re looking for in our ideal candidate:

  • Excellent written, verbal, and interpersonal communication skills.
  • Availability to work an 8-hour shift between Mon-Fri 8am-8pm after training is completed.
  • At least two years of Help Desk and/or technical support experience preferred.
  • Education, experience, or a combination that has led to:
    • Working knowledge of any of the following: Active Directory, Exchange Server, SQL Server, IIS, and Windows Server, and general website configuration/troubleshooting.
    • Proficiency with Microsoft technologies and web application hosting.
  • Strong troubleshooting skills with the ability to adapt to the skill level of the customer.
  • Software training experience is preferred.
  • The ability to learn quickly and adapt to changing priorities.
  • Detail-oriented, self-motivated work ethic with a dedication to success.
  • Excellent time management, able to effectively prioritize work in a fast-paced environment.
  • The ability to work both independently and as a part of a team as needed.

Benefits

We offer a comprehensive benefits package to all of our employees, including the following:

  • Generous PTO package
  • 13 observed and paid holidays
  • A day off for your birthday
  • Time off for volunteering
  • Medical, dental, and vision insurance
  • Simple IRA matching
  • Flex schedules available
  • DoorDash Pass

ABOUT US

Issuetrak is a growing, successful software company based in the Hampton Roads area of Virginia. We have over 30 years of experience in successfully developing issue tracking and process management software for companies of all sizes. We’re a customer-centric company with a dedicated vision of creating robust and versatile software solutions for our customers.

At Issuetrak, we’re excited about what we do — all of us, no matter our role. We collaborate and openly communicate ideas and happenings. Many of our staff members have been with us for as much as a decade. Our team members enjoy a dynamic work environment where their voices are heard and their contributions recognized. We take care of our team members with a competitive salary and a comprehensive benefits package. And we’ve been voted one of the best places to work in Hampton Roads

If you share our vision for providing great customer experiences at an exciting, growing software company, we’d love to speak with you


  • Technical Analyst

    2 months ago


    Virginia Beach, United States Vosper Thornycroft Group Full time

    Overview VTG is seeking a Technical Analystto support our Virginia Beach location to support our Fleet Modernization programs. The Technical Analyst will support our Planning department specifically reviewing the technical drawings associated with upcoming and current projects. What will you do? We are seeking a skilled Technical Drawing Analyst to join our...

  • Technical Analyst

    3 weeks ago


    Virginia Beach, United States Vosper Thornycroft Group Full time

    Overview VTG is seeking a Technical Analystto support our Virginia Beach location to support our Fleet Modernization programs. The Technical Analyst will support our Planning department specifically reviewing the technical drawings associated with upcoming and current projects. What will you do? We are seeking a skilled Technical Drawing Analyst to join our...

  • Technical Analyst

    1 month ago


    Virginia Beach, United States VTG Full time

    Overview: VTG is seeking a Technical Analystto support our Virginia Beach location to support our Fleet Modernization programs. The Technical Analyst will support our Planning department specifically reviewing the technical drawings associated with upcoming and current projects. Responsibilities: We are seeking a skilled Technical Drawing Analyst to join our...


  • Virginia, United States Missing Link Security Full time

    All Jobs > Implementation Support Sr. Technical Analyst Implementation Support Sr. Technical Analyst Remote Description Missing Link Security is a government contractor with a mission to secure the nation’s information by increasing awareness, countering threat, mitigating risk, and enforcing compliance. We employ people who are passionate about the...

  • IT Support Analyst

    3 weeks ago


    Virginia Beach, United States Beaufort LLC Full time

    Job DescriptionJob DescriptionJoin our Team – IT Support AnalystAs an IT Support Analyst, you will play a crucial role in supporting our technology infrastructure. This position provides an excellent opportunity to develop skills in both technical support and systems administration within the regulated and specialized clinical trial industry.Key...

  • IT Support Analyst

    1 month ago


    Virginia Beach, United States Beaufort LLC Full time

    Job DescriptionJob DescriptionJoin our Team – IT Support AnalystAs an IT Support Analyst, you will play a crucial role in supporting our technology infrastructure. This position provides an excellent opportunity to develop skills in both technical support and systems administration within the regulated and specialized clinical trial industry.Key...


  • Virginia Beach, United States Cloud BC Labs Full time

    Job DescriptionJob DescriptionPOSITIONSr. Technical Analyst/ Application Systems AnalystLOCATIONRemoteDURATION12+ MonthsINTERVIEW TYPEVideoVISA RESTRICTIONSMust convert perm without sponsorshipREQUIRED SKILLSMust have 10+ years IT experience, 6+ years in Application Support in medical/health domainProven abilities in problem management, process analysis and...


  • Newport Beach, United States Hyundai company Full time

    The Manager, IT Technical Analyst is responsible for providing technical support, analyzing, and resolving IT issues, and implementing solutions to enhance the company's IT infrastructure utilization and improve service availability. Duties and Respo IT, Technical Analyst, Manager, Technical Support, Technical, Business Operations, Technology


  • Virginia Beach, United States Sentara Full time

    City/StateVirginia Beach, VA OverviewWork ShiftFirst (Days) (United States of America) Sentara Health is now hiring a IT Technical Support Specialist to join our team!IT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer...


  • Virginia Beach, Virginia, United States Sentara Full time

    City/StateVirginia Beach, VA OverviewWork ShiftFirst (Days) (United States of America) Sentara Health is now hiring a IT Technical Support Specialist to join our teamIT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer...


  • Virginia Beach, United States Sentara Full time

    City/State Virginia Beach, VA Overview Work Shift Rotating (United States of America) Job Summary IT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their...


  • Virginia Beach, Virginia, United States InMotion Hosting Full time

    Start your technical career at InMotion Hosting Be a part of a collaborative team of Technical Support Specialists We love to thrill our customers everyday with our high level of customer service, professionalism, and desire to succeed and grow personally and professionally. We can't wait to virtually meet you, apply today The Position: Our team is looking...


  • Virginia Beach, Virginia, United States InMotion Hosting Full time

    Start your technical career at InMotion Hosting Be a part of a collaborative team of Technical Support Specialists We love to thrill our customers everyday with our high level of customer service, professionalism, and desire to succeed and grow personally and professionally. We can't wait to virtually meet you, apply today The Position: Our team is looking...


  • Virginia Beach, United States InMotion Hosting Full time

    Job DescriptionJob DescriptionStart your technical career at InMotion Hosting! Be a part of a collaborative team of Technical Support Specialists! We love to thrill our customers everyday with our high level of customer service, professionalism, and desire to succeed and grow personally and professionally. We can’t wait to virtually meet you, apply...


  • Virginia Beach, United States InMotion Hosting Full time

    Job DescriptionJob DescriptionStart your technical career at InMotion Hosting! Be a part of a collaborative team of Technical Support Specialists! We love to thrill our customers everyday with our high level of customer service, professionalism, and desire to succeed and grow personally and professionally. We can’t wait to virtually meet you, apply...


  • Virginia Beach, United States STIHL Full time

    About Us As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. STIHL is seeking a...


  • Virginia Beach, United States Sentara Healthcare Full time

    **Sentara Health is now hiring a **IT Technical Support Specialist** **to join our** **team!** IT Technical Support Specialist is a customer-facing role. An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: - Work in a team-based...


  • Virginia Beach, United States Decisions Full time

    Job DescriptionJob DescriptionDecisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing...


  • Virginia Beach, United States Decisions Full time

    Job DescriptionJob DescriptionDecisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing...


  • Virginia Beach, United States ePlus Full time

    CORPORATE VALUES Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive thr Technical Support, Technical, Technical Analyst, Trainer, Support Specialist, Service Desk, Technology