Care Coordinator
3 weeks ago
Primary Job Functions:
General Responsibilities:
Assists in the implementation of the health center quality improvement/quality assurance (QI/QA) program, recommending improvements where necessary to support the provision of high-quality patient care while maintaining patient confidentiality.
Provides ongoing monitoring, care coordination, and health education and support to patients, which may include scheduling appointments, making reminder calls, etc
Effectively collaborates and consults with staff members, payors, and outside sources in the delivery and arrangement of value-based care opportunities and care management services.
Assists in communicating and educating clinic staff about patient care gaps and opportunities, performance measures, and quality improvement projects, efforts and processes.
Collects, tracks and monitors patient satisfaction survey results. Follows up on patient grievances and works with clinics to facilitate corrective actions and improvements.
Assists in communicating and educating patients, families and clinic staff, including physicians, about quality improvement projects, requirements, efforts and processes.
Assists with compliance and accreditation surveys and site visits, including but not limited to HRSA, Joint Commission, etc.
Supervision and Consultation:
Seeks supervision and consultation as needed.
Accepts and employs suggestions for improvement.
Actively works to enhance skills.
Clinical Record Keeping:
Documents in a timely fashion per AltaPointe policy
Documents in a clear and concise manner.
Documents legibly
Courteous and respectful attitudes towards consumers, visitors and co-workers:
Treats patients/consumers with care, dignity and compassion and respects privacy and confidentiality.
Is pleasant and cooperative with others.
Is sensitive to patient/consumer needs, expectations, and individual differences.
Adopts a teamwork approach with coworkers.
Administrative and Other Related Duties as Assigned:
Actively participates in AltaPointe committees as required
Follows AltaPointe policies and procedures
Attends appropriate in-services training and other workshops
Qualifications:
Bachelor’s degree in a behavioral health, social services, or healthcare related discipline. Knowledge of and experience with quality management and performance improvement preferred. Experience working in a behavioral or healthcare setting preferred. Must be computer proficient, detail-oriented, and have strong communication, planning, and time management skills. Must possess excellent analytical and critical thinking skills. Knowledge in the areas below to be attained within three months of employment:
Knowledge of quality improvement and outcome measurement processes, models and tools, and performance measures and goals
Knowledge of Medicaid, Medicare and third-party payment systems, managed care principles, and value-based payor incentive programs.
Knowledge of Federally Qualified Health Center/FQHC Program Compliance and Operations, including Federal Tort Claims Act (FTCA) program requirements
Knowledge of Joint Commission standards, including Ambulatory Care Accreditation and Patient Centered Medical Home Certification/PCMH
Knowledge of integrated care concepts, strategies, and models of care
Knowledge of Care Management models, service delivery and standards
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