LMS Administrator

Overview:

Overview

The LMS Administrator role is responsible for administering all aspects of training activities in Electric Boat’s Learning Management System (LMS). The LMS Administrator provides quality customer service and uses technical expertise to research, analyze, resolve, and respond to basic and complex LMS tasks and issues in Cornerstone on Demand and the Skills Reporter Tool (SRT). The LMS Administration Team supports all Workforce Development training delivery areas as well as training area embedded in business areas at EB outside of Workforce Development.

Key Responsibilities

Execute scheduling based upon forecasted demand and emergent requests

Manage the scheduling of new employee training and provide completions within the LMS

Maintain weekly training schedules

Process completions from classroom attendance rosters

Validate entry of data into Cornerstone

Manage and resolve instructor-led training (ILT) related inquiries via Outlook, phone, Skype, or in-person

Coordinate on the implementation of the training delivery plan with responsible coordinator and/or program lead

Coordinate instructor scheduling and room reservations in support of training needs

Coordinate catering orders for training sessions that provide lunch

Coordinate and dispatch necessary training-related notifications

Manage waitlists as necessary

Assign certifications as part of a completion process, when applicable

Resolve Training Support tickets for ILT scheduling, enrollments, and completions assigned by the Help Desk

Manage large scheduling projects

Manage and maintain all process documentation and tools

Oversee the utilization of classroom scheduling to support the needs of multiple departments

Record manual completions for competencies completed by Operations or Safety that are not F26-enabled

Qualifications:
Required

1+ year of customer service / administration experience

Intermediate to advance Excel proficiency

Internal candidates must be from organizations outside of Operations (Casciano/Gabriel)

Preferred

Previous experience working with Electric Boat’s business systems, including Outlook and ATTICTs

Experience with the administrative side of Cornerstone on Demand and Skills Reporter Tool

Skills:
Excellent customer service and client support skills

Aptitude to learn software, operating systems, and applications

Able to multi-task in a complex, dynamic environment

Strong organizational skills and ability to quickly prioritize

Environmental Attributes:
Dusty, Inside, Noise

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