LMS Administrator

Overview:

The LMS Administrator role is responsible for administering all aspects of training activities in Electric Boats Learning Management System (LMS). The LMS Administrator provides quality customer service and uses technical expertise to research, analyze, resolve, and respond to basic and complex LMS tasks and issues in Cornerstone on Demand and the Skills Reporter Tool (SRT). The LMS Administration Team supports all Workforce Development training delivery areas as well as training area embedded in business areas at EB outside of Workforce Development.

• Execute scheduling based upon forecasted demand and emergent requests
• Manage the scheduling of new employee training and provide completions within the LMS
• Maintain weekly training schedules
• Process completions from classroom attendance rosters
• Validate entry of data into Cornerstone
• Manage and resolve instructor-led training (ILT) related inquiries via Outlook, phone, Skype, or in-person
• Coordinate on the implementation of the training delivery plan with responsible coordinator and/or program lead
• Coordinate instructor scheduling and room reservations in support of training needs
• Coordinate catering orders for training sessions that provide lunch
• Coordinate and dispatch necessary training-related notifications
• Manage waitlists as necessary
• Assign certifications as part of a completion process, when applicable
• Resolve Training Support tickets for ILT scheduling, enrollments, and completions assigned by the Help Desk
• Manage large scheduling projects
• Manage and maintain all process documentation and tools
• Oversee the utilization of classroom scheduling to support the needs of multiple departments
• Record manual completions for competencies completed by Operations or Safety that are not F26-enabled

Required

• 1+ year of customer service / administration experience
• Intermediate to advance Excel proficiency
• Internal candidates must be from organizations outside of Operations (Casciano/Gabriel)

Preferred

• Previous experience working with Electric Boats business systems, including Outlook and ATTICTs
• Experience with the administrative side of Cornerstone on Demand and Skills Reporter Tool

• Excellent customer service and client support skills
• Aptitude to learn software, operating systems, and applications
• Able to multi-task in a complex, dynamic environment
• Strong organizational skills and ability to quickly prioritize