Property Manager

4 weeks ago


Cincinnati Ohio, United States Imagine Homes Management Full time
The Property Manager (single-family rental homes) is a multi-faceted role committed to providing a best-in-class experience to our future and current residents. This is a dual function position that will help support the management of our portfolio in Cincinnati but will also act in a “centralized” manner to help support our teams and drive performance across all markets. The Property Manager responds to resident inquiries (both routine and emergency), providing quality, accurate resolutions utilizing multiple internal systems and resources.

This role will also make recommendations to leadership based on research, findings, and best practices to improve our internal tooling, processes, and procedure.

Key Responsibilities

As the friendly, often first point of contact within Imagine Homes Management, the Property Manager uses creative problem-solving to ensure customers’ needs are heard, prioritized, and met. This customer-obsessed role will work closely with residents and Imagine Homes colleagues (both in-market and offshore in the Philippines) on items relating to leasing, move-in/move-out, maintenance, renewals, delinquency, turnover, and more. This work could include ensuring vacant homes are rent-ready and completing move-out and move-in inspections. While one of the primary functions will be communication with existing and future residents, this role will also help ensure compliance of our policy and procedure on all things property management. The Property Manager will also work closely with the SVP, Operations on key projects and initiatives.

Other Responsibilities (include, but not limited to)

Following up with prospective future residents

Ensuring proper underwriting of rental applications

Supporting move-in process and experience for new residents

Maintenance troubleshooting (remote) and coordination/de-escalation of issues

Management of alerts from our smart home system

Delinquency follow-up and overall payment management

Supporting lease renewal process

Ad hoc resident requests (pet, roommate, lease termination, etc.)

Requirements

3+ years experience in residential property management (scattered site, single-family rental experience is a plus)

Ability to work independently and accurately in a fast-paced, collaborative, and results-driven environment

Excellent customer service, verbal, and written communication skills

Well-organized with great attention to detail

Proactive problem solver

Sense of humor and positive attitude

Solid understanding of fair housing laws

Competency in MS Office, G-Suite, and relevant databases and software

Appfolio experience is a plus

Rently Experience is a plus

Bachelor’s Degree preferred

Active real estate license is a plus

Benefits

Performance bonus

Paid holidays and 3 weeks PTO

401k with company match

Cell phone allowance

Medical/Dental/Vision insurance

Work closely with senior leadership

Opportunities to grow one’s impact quickly, and advance within the company



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