Representative 1, Customer Service
Found in: Resume Library US A2 - 1 week ago
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.
WHY JOIN US
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
Competitive pay
Medical, Dental, Vision and Prescription coverage
Paid vacation and holidays
401(K) match
Life insurance, AD&D and long-term disability
Tuition reimbursement
Opportunities available nationwide
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
Pet Insurance
Legal Plan, and ID Theft Protection
Responsibilities:
Position Summary:
As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch. You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes as necessary. You will work with our on-call service teams to dispatch technicians for emergency service requests.
Hours: 6am to 3pm, Sunday through Thursday or 10am to 7pm, Sunday through Thursday
Qualifications:
Requirements:
2+ years of experience in a call center or similar B2B customer service role
Solid working knowledge of Word, Excel and Outlook, able to type 50 wpm and learn other systems
High level of professionalism & strong problem-solving abilities
Excellent interpersonal communication skills
Able to work in a fast-paced environment, multi-task, and work with competing priorities
Must be highly motivated and work well in team environment
Join Us:
Today, there are 22 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth
Connect with us on and on .
Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.
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