Customer Service Ambassador, Casino

Found in: Resume Library US A2 - 1 week ago

Perryville Maryland, United States Hollywood Casino Perryville Full time
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

 

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more

WE LOVE OUR WORK.:
ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

Greets guests actively engaged in gaming and assists team members in player identification.

Maintains knowledge of casino marketing and player development promotions and encourages guest participation.

Maintains knowledge of credit procedures and encourages the use of credit when appropriate.

Encourages guest visitation through written correspondence and telemarketing.

Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

Attends and aids in the coordination of special events.

Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.

Assist with updating and creating new guest accounts, reprinting cards, and activating guest offers through new member activation or soft signups.

Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.

Supporting omnichannel app activations, casino promotions and events.

Assists and supports the Marketing Department with generating App activations for Penn Play, ESPN BET™, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.

Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits, and details of casino events to ensure guests will receive accurate and prompt information when requested.

Answer’s phone calls and proactively assists customers (internal and external) with their concerns.

Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.

Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying.

Assists guests by directing them to appropriate areas and contact department for guest needs.

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Perform other job-related duties as requested.

BRING US YOUR BEST.:
QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. Must qualify for licensing with the Maryland Gaming Board. 

 

 

 

 

STAY IN THE GAME. FOLLOW US.:
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

 

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

 

   

We're changing entertainment. Follow us.

 

Equal Opportunity Employer

 

 

 

 

 

 

 

STARTING SALARY:
15.00

  • Casino Restaurant Host(ess) PT

    Found in: Resume Library US A2 - 2 weeks ago

    Perryville, Maryland, United States Hollywood Casino Perryville Full time

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:   We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....

  • Promotions Representative

    Found in: Resume Library US A2 - 2 days ago

    Perryville, Maryland, United States Hollywood Casino Perryville Full time

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US.: Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue.  From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences.  PENN is...

  • Table Games Supervisor

    Found in: Resume Library US A2 - 1 week ago

    Perryville, Maryland, United States Hollywood Casino Perryville Full time

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:   We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....

  • Social Media Intern

    Found in: Resume Library US A2 - 1 week ago

    Maryland Heights, Missouri, United States Hollywood Casino St. Louis Full time

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:   We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....

  • Interactive Gaming Manager

    Found in: Resume Library US A2 - 1 week ago

    Hanover, Maryland, United States Live! Casino and Hotel Philadelphia Full time

    Overview: Why We Need Your Talents: The Interactive Gaming Manager oversees the daily operation of Live! Casino’s online real-money wagering website approved in Pennsylvania.  Working closely with the Interactive Gaming Director and other departments like marketing, finance, compliance, customer service, and our online gaming partners, this position is...

  • Food Runner

    Found in: Resume Library US A2 - 16 hours ago

    Maryland Heights, Missouri, United States Hollywood Casino St. Louis Full time

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:   We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....

  • Hotel & Event Sales Intern

    Found in: Resume Library US A2 - 5 days ago

    Maryland Heights, Missouri, United States Hollywood Casino St. Louis Full time

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:   We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....

  • Customer Service Rep(01626)

    3 days ago

    Perryville, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionThis position requires a positive personality and a clear and highly energetic voice. Applicants must be customer service oriented. Customer service representatives interact with customers throughout their shift therefore must know how to deal with various customer related issues. They must also be well versed in...

  • Experienced Wok Cook

    Found in: Resume Library US A2 - 16 hours ago

    Maryland Heights, Missouri, United States Hollywood Casino St. Louis Full time

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:   We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....

  • HRIS Business Application Manager

    Found in: Resume Library US A2 - 1 week ago

    Hanover, Maryland, United States Live! Casino and Hotel Maryland Full time

    Overview: Why We Need Your Talents:   The HRIS Business Application Manager position will work with leadership and stakeholders across the organization to identify gaps and needs with a focus on system enhancements, upgrades and future state of HR systems.  This role will provide system support, innovative and integrated reports, operational support and...

  • Customer Relationship Assistant

    1 week ago

    Perryville, United States The Bank Of Missouri Full time

    Job DetailsJob Location Perryville- 906 N Kingshighway - Perryville, MO Position Type Full Time Job Category Banking DescriptionWorking at The Bank of Missouri At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees...

  • Chef de Cuisine

    Found in: Resume Library US A2 - 1 week ago

    Maryland Heights, Missouri, United States Hollywood Casino St. Louis Full time

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:   We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun....

  • Customer Service Agent

    Found in: Resume Library US A2 - 3 days ago

    Baltimore, Maryland, United States SIXT USA Full time

    Job Description Come join the SIXT Baltimore team. "Seeking a dynamic Customer Service Agent to join our luxury rental car company. Ideal candidates will possess exceptional customer service skills, with experience in valet services and customer returns. This role offers ample opportunities for growth within our prestigious organization." Customer Service...

  • Customer Service Agent

    5 days ago

    Maryland Heights, United States Tenneco Full time

    Customer Service Analyst Systems, Training, Quality The position is responsible for ensuring Customer Satisfaction being their contact regarding such matters as master customer set up, processing orders, pricing, shipping and troubleshooting. Assis Customer Service, Agent, Service, Processing, Project Management, Customer, Manufacturing, Retail

  • Deli Customer Service

    Found in: Adzuna US C2 - 4 days ago

    Abingdon, Maryland, Maryland, 21009, Harford County, MD, United States Wegmans Food Markets Part time

    Schedule: Part timeAvailability: Afternoon, Evening (Including Weekends). Shifts end as late as 9:30pmAge Requirement: Must be 18 years or olderLocation: Abingdon, MDAddress: 21 Wegmans Blvd.Pay: $16 - $16.50 / hourJob Posting: 04/23/2024Job Posting End: 05/23/2024Job ID:R0206800At Wegmans, our mission is to help our customers live healthier, better lives...

  • Guest Services Supervisor

    Found in: beBee jobs US - 1 week ago

    Perryville, United States Great Wolf Resorts Full time

    Job DescriptionPay: $20 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and...

  • Guest Services Supervisor

    Found in: beBee S US - 1 week ago

    Perryville, United States Great Wolf Resorts Full time

    Job DescriptionPay: $20 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and...

  • Customer Support Specialist 3

    7 days ago

    Maryland, United States CareerBuilder Full time

    Athenix Cyber & SIGINT is seeking a Customer Support Specialist 3 who is willing to evening shift from 1500-2300 Sunday through Thursday. Job Description: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat Provide a high-level of customer service and...

  • Service Manager

    1 week ago

    Maryland, United States Tecta America Full time

    Tecta America Fruitland is a well-established commercial roofing contractor with history dating back to 1969. In 2010 we merged with Tecta America Company and solidified our position as a leader in the commercial roofing industry. We are currently seeking an experienced Service Manager for our Fruitland, Maryland location The Service Manager will operate and...

  • Marketing Brand Ambassador in St. Louis

    1 week ago

    Maryland Heights, United States Renewal by Andersen Full time

    Job Details Renewal by Andersen of St. Louis is a division of Andersen Corporation - the largest and most recognized window brand in the United States. We are the company's exclusive start-to-finish window and patio door replacement team. We have received numerous awards several...