Senior Technical Product Manager, Restaurant Infrastructure Business Office

Found in: Resume Library US A2 - 2 weeks ago

Chicago Illinois, United States McDonald's Corporation Full time
Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Senior Technical Product Manager, Restaurant Infrastructure Business Office, reports to the Senior Director of Restaurant Infrastructure & Operations. This role will be responsible for developing relationships with our customers and partners to understand their needs, assist with restaurant infrastructure upgrade and adoption planning, and drive continuous evolution of the comprehensive Restaurant Infrastructure & Operations offering. This individual provides internal team governance to ensure team priorities align with the overall team strategy. This role will be instrumental in implementing the team vision of locally relevant and globally consistent restaurant infrastructure.

This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services for the entire McDonalds environment.

Responsibilities & Accountabilities:

Create and participate in forums to ensure timely two-way communication between the Restaurant Infrastructure & Operations (RIO) team and markets, business units, and other cross-functional teams. Identify and address opportunities to improve communication.

Develop deep understanding of all aspects of the RIO platforms and capabilities offering, including global standards and prerequisites for adoption.

Maintain RIO standards documentation and playbooks with input from RIO team leaders; provide mentorship and assistance to markets as they adopt RIO standards (hardware, platforms, other capabilities). In the near term, assist markets with developing plans to address infrastructure prerequisites for deployment of a major POS system upgrade.

Conduct market-level restaurant infrastructure standards compliance analysis and proactively partner with market teams to define and implement adoption roadmaps.

Own and manage the RIO team's intake process for general RIO inquiries and ad-hoc requests.

Maintain and drive content strategy for the RIO team’s intranet site, including expansion of content to include updates on key initiatives and access to self-service tools.

Continuously solicit feedback and evaluate RIO performance metrics to find opportunities for the RIO team to deliver faster, better, more efficient solutions for our customers.

Own and maintain a rolling 3-year RIO roadmap, sequenced to align with overall RIO strategy. Define and manage goal setting and tracking activities across RIO teams, to enable reporting of progress against goals and roadmap utilizing Jira data.

Work with the RIO leadership team to define internal performance metrics for measuring progress against RIO objectives, high-priority initiatives, and operational activities. Align team performance metrics with goals and activities to project anticipated improvements over time.

Design and implement new dashboard reporting to track key team performance metrics that advise data-driven decision making.

Assist RIO leadership with business case development for new initiatives, insourcing proposals, etc.

Track and report on the RIO budget every month on behalf of the RIO leadership team. Identify and manage budget risks and favorability in alignment with RIO objectives and priorities. Partner with RIO leadership to monitor holistic costs to deliver RIO services.

Oversee the process for effectively managing RIO contracts to ensure contract owners approve invoices and initiate renewals, where appropriate, with adequate lead time. Partner with RIO leadership to assess opportunities for consolidation and optimization of managed services.

Manage team training, volunteering, and certification targets. Identify and share training opportunities for ongoing skills development.

Facilitate monthly RIO all-hands meetings.

Decompose sophisticated problems into approachable challenges. Consistently bring strong, data-driven business, and technical judgment to decisions.

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