Desktop Technician

Found in: Resume Library US A2 - 2 weeks ago

Atlanta Georgia, United States Stream Realty Full time
Job Description

POSITION OVERVIEW:

The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and networking within the Information Technology department. Our Desktop Technicia is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.  The position will office at the Interlock building in West Midtown.  The Desktop Technician will work in the office daily. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

End-User Support:

Quickly and efficiently resolve requests for various issues. 

OS/Software/Hardware support (Windows 10, Office 365). 

User and asset management through Active Directory, Azure, and Intune. 

Desk and Mobile phone support. 

Handle licensing and purchase requests as needs arise. 

Printer and scanner installations and management. 

Assist with physical office moves and end-user setups. 

Understand and configure TCP/IP network infrastructure. 

Troubleshoot issues as needed. 

Communicate with users regarding their tech issues. 

Visit offices in the area to resolve on-site issues. 

Travel to other Stream offices/markets when needed. 

Onboarding:  

Determine equipment and licensing needs for all incoming Stream employees.

Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval is received.

Administer, create, and manage Active Directory, Office 365. 

Maintain accurate asset inventory. 

Offboarding:

Disable all user access (email, licensing, software, fob, etc.) and collect equipment.    

Back up all data, clean up computer, and update assets.

 Asset Management:

Track computer inventory.  

Receive and deploy new computer equipment.  

Produce asset reports for each location and entity. 

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