Desktop Support Technician

3 weeks ago


Atlanta, United States Mavensoft Technologies Full time

Job Title: Desktop Support Technician

Duration: 6 Months (contract)

Location: Atlanta, GA (Onsite)


Summary:

Seeking a Desktop Support Technician to join a dynamic team responsible for providing technical support for workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role involves handling Tier 1 and some Tier 2 issues, including workstation imaging, hardware installation, firmware updates, and helpdesk support. The Technician will report to the Technical Services Manager and collaborate with other business units within the division to ensure the department's overall objectives are met.


  • Responsibilities: Provide Tier 1 and some Tier 2 technical support for workstations running on Windows and Mac operating systems.
  • Image workstations according to departmental standard operating procedures.
  • Install and configure hardware components.
  • Proactively monitor workstations and perform firmware updates, operating system updates, antivirus software updates, security patches, and hardware repairs.
  • Provide helpdesk support by answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools.
  • Provide after-hours support as required.
  • Coordinate activities with other business units within the division.
  • Experience Required:2 years of experience in desktop support.
  • Experience with Windows and Mac operating systems.
  • Familiarity with cloud technologies.
  • Experience with PC builds and deployments.
  • Proficiency with ServiceNow ticketing system.
  • Previous experience troubleshooting application issues.
  • Ability to troubleshoot and resolve issues within O365 and other applications.
  • Solid understanding of Azure AD.
  • Excellent communication skills.
  • Ability to troubleshoot VPN issues.
  • Basic networking experience.
  • Experience managing domain accounts and group permissions.
  • Experience supporting remote sites around the Airport.


Essential Education/Certification(s):

Associate in Applied Science (AS) with certifications such as A+ Certification, CompTIA Network+, CCNA, or a minimum of 2 years of hands-on equivalent experience in computer repair. Alternatively, any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions.


Please Apply Online. To learn more about Mavensoft visit us at



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