Assistant Front Desk Manager

Found in: Resume Library US A2 - 3 weeks ago


Naples Florida, United States Naples Grande Beach Resort Full time
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company

Location Description:
Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience.   At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes.   We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience.   Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles.   If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

Overview:
We are looking for a highly motivated, customer focused leader to join our Front Office team as the Assistant Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. 

If you have experience in hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

You will assist with oversight of the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience

You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. 

You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge

You will ensure proper training materials are in place and used by each department.  Implement coaching, career planning and recognition programs for all associates.

You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.

Participates in Revenue Optimization Committee (ROC) meetings.

You will lead by example to ensure all guest interactions are handled in a professional manner.

Provide exceptional customer service by being engaging and taking sincere interest

Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established

Help to resolve problems and “WOW” guests through recovery when things aren’t quite right

Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day

Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information



  • Naples, United States Associa, Inc. Full time

    Perform full administrative and general support duties at the front desk of the CMA Naples office while assisting a team of Association Managers and other members of the senior management team with administrative items. Major Tasks, Responsibilities Front Desk, Administrator, Property Manager, Association Manager, Management, Property Management


  • Naples, United States NAMI Collier Full time

    Job Overview: We are seeking a highly organized and customer service-oriented individual to join our team as a Front Desk Coordinator. As the first point of contact for our organization, you will play a crucial role in providing exceptional service to our clients and ensuring the smooth operation of our front desk area. **Duties**: - Greet and welcome...

  • Front Desk Agent

    2 days ago


    Naples, United States GuestServices, Inc. Full time

    The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. ESSENTIAL FUNCTIONS - Provide administrativ Front Desk, Agent, Reservations, Operations, Hotel

  • Front Desk

    2 days ago


    Naples, United States Marriott Hotels & Resorts Full time

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and dispu Front Desk, Bell Staff, Hotel

  • Front Desk Admin

    2 days ago


    Naples, United States Cardinal Management Group, Inc. Full time

    Creating value for each customer is the Cardinal Way. Are you ready to make a difference with a fast-growing team? Then why not join the Cardinal family, where we strive for Excellence? The Cove Inn is a condominium hotel located in Naples, Florida. Front Desk, Reservations, Customer Service, Hotel, Property Management

  • Hotel front desk

    2 weeks ago


    Naples, United States Port Of The Islands Full time

    Job DescriptionJob DescriptionWe are seeking a Hotel Front Desk to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from...

  • Front Desk Clerk

    2 weeks ago


    Naples, United States Vanderbilt Beach Resort Full time

    Job DescriptionJob DescriptionThe Part Time Front Desk Clerk is responsible for operating the front desk of the Hotel and dealing with guests in person and on the telephone, taking reservations, checking guests in and check outs. The Front Desk Manager should promote the rooms and work to increase occupancy. The Front Desk Manager works with guests and...


  • Naples, United States GuestServices, Inc. Full time

    The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. ESSENTIAL FUNCTIONS - Provide administrativ Front Desk, Agent, Hotel, Customer

  • Front Desk Agent

    2 days ago


    Naples, United States Noble House LaPlaya Beach & Golf Resort Full time

    WORK in PARADISE:Ranked #5 of the Best Hotels & Resorts in Florida and the only Naples Resort in the Top 20. La. Playa Beach Resort & Club, located directly on the beautiful Gulf of Mexico, offers excellent career opportunities to caring hospitality Front Desk, Agent, Guest Experience, Hotel

  • Front Desk Staff

    Found in: Resume Library US A2 - 2 weeks ago


    Miami, Florida, United States Crew Life at Sea Full time

    Key Responsibilities: - Greet guests in a friendly and professional manner, providing a positive first impression onboard the cruise ship - Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently - Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed -...

  • Front Desk Agent

    Found in: Resume Library US A2 - 2 weeks ago


    Orlando, Florida, United States Westgate Resorts Full time

    Job Description As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a...


  • Naples, United States Young & Royal LLC Full time

    Job DescriptionJob DescriptionPrivate Pediatric Dental Practice in Naples seeking a friendly, upbeat, organized, reliable person for a front desk coordinator position. Knowledge of the Front Desk operations in a dental office is a plus!We are a growing Private Pediatric Dental Practice that believes in offering the best customer experience, and excellent...

  • Front Desk Supervisor

    Found in: Resume Library US A2 - 2 weeks ago


    Tampa, Florida, United States Westin Tampa Bay Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...


  • Naples, United States Cottrell Tax & Accounting, LLC Full time

    Job DescriptionJob DescriptionTax & Accounting firm is looking for a hard-working employee that can manage and support the front desk and admin responsibilities..A lot of time, effort, and training will be put into this person; therefore, we need someone that is the right fit and is looking for a long-term position and career.Great family run company with...


  • Naples, United States Springhill Suites Naples Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...


  • Naples, United States Skin Wellness Physicians Full time

    Job DescriptionJob DescriptionThe Patient Care Coordinator is responsible for greeting patients, providing appropriate information, and communicating with departments and other staff members. They are the first smiling faces that patients see when entering the office. They reflect the standards and level of care that patients can expect to receive for the...


  • Naples, United States General Dentistry Practice Full time

    Job DescriptionJob DescriptionCome Join Our Team!We have over 15 years of delivering high-quality care in Dentistry. With out office, we provide comprehensive hygiene care to our patients. .We are seeking a diligent and organized individual to join our team as a Hygiene Scheduling Coordinator at our esteemed office. The ideal candidate will have effective...


  • Naples, United States Skin Wellness Physicians Full time

    Job DescriptionJob DescriptionBenefits:Sales Commission401(k)401(k) matchingBonus based on performanceCompany partiesDental insuranceEmployee discountsOpportunity for advancementPaid time offVision insurance The Patient Care Coordinator is responsible for greeting patients, providing appropriate information, and communicating with departments and other staff...

  • Assistant Front Office Manager

    Found in: Resume Library US A2 - 2 weeks ago


    Tampa, Florida, United States Westin Tampa Bay Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Service Desk Manager

    2 weeks ago


    Naples, United States TeamLogic IT, NaplesSarasota, FL Full time

    Job DescriptionJob DescriptionBenefits/PerksHealthcare, 401K, HSA, Vision, DentalCareer Advancement OpportunitiesCommissionsBonusesLunch and CoffeeSummaryThe Service Desk Managers role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all processes and...