Front Desk Agent

4 weeks ago

Portland Oregon, United States Hotel Lucia Full time
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company

Location Description:

Overview:
Come be a part of something bigger     Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectivenessthrough, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:
 
• Full Time employees have access to Medical and Dental insurance to fit your needs 
• Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)  
• 401K match (Let us help you build your financial future) 
• Companywide Hotel Room Discounts (Who doesn’t love to get away?) 
• Paid Time Off 
• Employee Assistance Program (We are here to support you and your loved ones) 
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few 
• Many more 

Qualifications:
We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role:

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.   The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 
•  Ability to handle sensitive, confidential information discreetly and professionally  
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger 
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once 
• Ability to work independently with limited support and minimum supervision 
• Excellent verbal and written communication skills 
• Strong detail orientation; ability to set priorities, multi-task and meet deadlines  
• Strong organizational, problem-solving, and administrative skills  
• Ability to quickly learn and accurately administer complex processes  
• Strong ability to track actions and follow through on processes  
• Proven ability to work effectively in an unstructured, fast-paced and constantly changing environment  
• Commitment to excellence and continuous improvement  
• Versatility, flexibility, and a willingness to work with multiple priorities with enthusiasm 
• Strong computer skills 
• Excellent time management and organizational skills    EDUCATION and/or EXPERIENCE:
  High School diploma or equivalent required and a minimum of one year guest service experience and/or training; or equivalent combination of education and experience.   
• Previous experience in a 4 to 5 star hotel (and the quality and services expectations associated therewith) preferred. 
• Multilingual skills are a plus.    Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.    Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. 

  • Front Desk Agent

    6 hours ago

    Portland, United States Aimbridge Hospitality Full time

    Join the Westin Family Today! Full benefits available (medical , dental, vision, 401 K), 80 Hours of paid time off. Enjoy great perks like hotel & travel discounts, free gym access, daily staff meal, and much more! See below for details! Front Desk A Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent>

    6 days ago

    Portland, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Westin Portland Harborview [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Guest Service Agent

    2 weeks ago

    Portland, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Full Time & Benefits $18/hr Incentive Opportunities Hotel Vintage, Portland OR Must Pass Background Check We are an E-Verify Company Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work her Guest Service, Agent, Front Desk, Guest, Service, Operations

  • Front Desk Agent/Staff Member

    4 weeks ago

    Portland, United States PDK Hotel Group Full time $16 - $18

    Job Summary:We are seeking enthusiastic and customer-focused individuals to join our hotel team as Front Desk Agents/Staff Members at Holiday Inn. As a Front Desk Agent, you will play a crucial role in ensuring our guests have a personal and wonderful experience during their stay, from check-in to check-out. You will be responsible for providing exceptional...

  • Front Desk Agent

    3 weeks ago

    Portland, United States Pyramid Global Hospitality Full time

    Overview Come be a part of something bigger! Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectivenessthrough, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental...

  • Front Desk Supervisor

    2 days ago

    Portland, United States NWEA Full time

    Front OfficePortland,MaineHyatt Place Portland Old Port Position at Hyatt Place Portland Old Port Come Join Our Team! Currently, we are looking for a top-performing Front Desk Supervisor . Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel Front Desk Supervisor to lead our...

  • Front Desk Agent

    3 weeks ago

    Portland, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    3 days ago

    Portland, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent

    1 week ago

    Portland, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent

    20 hours ago

    Portland, United States Hotel Lucia Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    3 weeks ago

    Salem, Oregon, United States Residence Inn Salem Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    1 week ago

    Portland, United States La Quinta Portland Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    3 weeks ago

    Portland, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Manager

    5 hours ago

    Portland, United States Portland State University Full time

    The purpose of this position is to function as the Front Desk Manager at University Place Hotel (UPL). The Front Desk Manager will provide assistance to the General Manager in relation to front desk operations, scheduling, and staffing. This position Manager, Front Desk, Front Desk Manager, Hospitality, Operations, Hotel, Education

  • Front Desk Manager

    2 hours ago

    Portland, United States Portland State University Full time

    The purpose of this position is to function as the Front Desk Manager at University Place Hotel (UPL). The Front Desk Manager will provide assistance to the General Manager in relation to front desk operations, scheduling, and staffing. This position is the key contact for guest related issues, reservations, front desk operations, training, liaison with...

  • Front Desk Supervisor

    1 hour ago

    Portland, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...

  • Front Desk, Housekeeping, Cooks, Facilities, Supervisory and Management Positions

    1 month ago

    Portland, Oregon, United States The Chebeague Island Inn Full time

    Chebeague Island Inn is looking for team members to join our team for the 2024 season running May through mid October.Sitting on 2.5 acres of waterfront property, the historic inn is a culinary destination, wedding haven and serene getaway on Chebeague Island located off of Portland, Maine. Open positions include:Front Desk AgentsFront Desk SupervisorRooms...

  • Front Desk Assistant Manager

    3 weeks ago

    Portland, United States Portland State University Full time

    The Front Desk Assistant Manager collaborates with the Front Desk Manager to optimize front desk operations. As the front desk is the hub of the hotel and where lasting impressions are made, the person in this position must be cognizant of their lead Assistant Manager, Front Desk, Manager, Operations, Assistant, Management, Education

  • Front Desk Supervisor

    2 days ago

    Portland, United States Hyatt Place Portland Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Associate

    3 days ago

    Portland, United States Gold's Gym Washington Full time

    Job DescriptionJob DescriptionBecome a service MOTIVATOR! Part Time, Flexible schedules, Great for students or for a 2nd job!All employees get a FREE GYM MEMBERSHIP!The Front Desk position is a key position with in the club. The front desk is where our guests and members receive their first impressions of the club as they enter. The Front Desk Associate is...