Project Manager

3 weeks ago


San Diego California, United States Treeline Interactive Full time
Responsible for proactively owning and managing assigned client accounts and projects from a technical perspective for any applicable phases of the work process: planning, design, development, testing, implementation, and deployment.

This position requires advanced customer service and technical support abilities, strong analytical and problem-solving skills, high professionalism, the ability to multi-task, strong attention to detail, and self-motivation.

Essential Functions

Own and administer multiple client relationships from inception to project completion

Understand short and long-term client goals and objectives as they relate to Treeline

Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately

Collaborate with developers to identify and assess project risks

Lead and manage resources to execute the scope of work and achieve project objectives

Clearly communicate task items, issues, and expectations to team members and third-party contractors

Utilize project management tools with task and issue ticket tracking: Atlassian, Tempo, TeamGantt, Aha etc.

Proactively manage, measure, and track both development and client tickets

Track and report on project milestones and provide status reports

Recognize and communicate the effects and impacts of feature development

Ensure that clients know how to use the services and provide assistance if necessary

Answer the client’s questions and ensure their issues are resolved; provide break/fix support

Document, track, and support compliance with clients’ Service Level Agreements

Recognize revenue opportunities and communicate them with the team

Requirements

2+ years of experience in project management

Strong understanding of software development methodologies

Excellent communication and interpersonal skills

Ability to manage multiple projects simultaneously

Strong problem-solving and decision-making skills

Experience working with cross-functional teams

Proficiency in project management tools and software

Working with teams overseas is a plus

Account management or sales experience is a plus

Bachelor's degree in a related field (preferred)



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