Project Manager
3 weeks ago
This position requires advanced customer service and technical support abilities, strong analytical and problem-solving skills, high professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
Essential Functions
Own and administer multiple client relationships from inception to project completion
Understand short and long-term client goals and objectives as they relate to Treeline
Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
Collaborate with developers to identify and assess project risks
Lead and manage resources to execute the scope of work and achieve project objectives
Clearly communicate task items, issues, and expectations to team members and third-party contractors
Utilize project management tools with task and issue ticket tracking: Atlassian, Tempo, TeamGantt, Aha etc.
Proactively manage, measure, and track both development and client tickets
Track and report on project milestones and provide status reports
Recognize and communicate the effects and impacts of feature development
Ensure that clients know how to use the services and provide assistance if necessary
Answer the client’s questions and ensure their issues are resolved; provide break/fix support
Document, track, and support compliance with clients’ Service Level Agreements
Recognize revenue opportunities and communicate them with the team
Requirements
2+ years of experience in project management
Strong understanding of software development methodologies
Excellent communication and interpersonal skills
Ability to manage multiple projects simultaneously
Strong problem-solving and decision-making skills
Experience working with cross-functional teams
Proficiency in project management tools and software
Working with teams overseas is a plus
Account management or sales experience is a plus
Bachelor's degree in a related field (preferred)
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