Customer Support Representative

2 weeks ago


North Attleborough Center Massachusetts, United States QBS, provider of Safety-Care Full time
Customer Success Representative

Location: North Attleboro, MA

Job Overview:

QBS is seeking a full-time Customer Success Representative to join our Customer Success team in our North Attleboro, MA office. Customer Success Representatives work in-office at our North Attleboro location Monday through Friday. As a Customer Success Representative at QBS, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for our customers, addressing their questions, concerns, and inquiries. The successful candidate will promptly learn about the company's customer service policies and acquire knowledge that is vital for customer satisfaction. This role will work closely with the QBS training and sales teams to ensure our customer needs are met.

Responsibilities:

Handle incoming phone calls, chats, and emails from customers with courtesy and professionalism

Conduct account tutorials for onboarding clients

Creating and maintaining customer accounts records for accuracy

Respond to customer inquiries received by phone, email, and live chat regarding their accounts and orders

Resolve customer complaints promptly regarding order processing issues

Acquire thorough product line knowledge of all products

Work with Logistic Department and other operating teams to resolve delivery and service matters

Work with Accounting Dept on customer payment discrepancies

Support Sales teams and other partner teams in efforts to maintain high customer satisfaction

Perform other job duties as assigned

Requirements:

Ability to work with little supervision and track multiple processes

Computer-savvy with a working knowledge of CRM and support desk software

Ability to multitask and navigate through various systems and tools

Well-organized and detail-oriented

Self-motivated and results-oriented

Excellent communication skills both internally and externally facing

Proficiency in Microsoft Office and (url removed)

Requirements

Prior experience in a customer service or support role

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Ability to multitask and prioritize effectively

Experience using CRM software and other customer support tools

Self-motivated and results-oriented

Benefits

Paid Lunch Breaks

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA) with company match

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)



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