Omni Fraud Prevention Specialist, NY
2 weeks ago
About the Role:
As an OMNI Fraud specialist in the Security function, you will be safeguarding against online threats. This incumbent leads the charge in detecting and preventing fraud across multiple channels. Armed with advanced analytics and a pulse on emerging trends, they collaborate with cross-functional teams and third-party vendors to ensure robust defenses. Swift investigations, continual process improvements, and a commitment to H&M's and the industry best practices define their role, making them a key player in maintaining the integrity of our digital transactions.
This hybrid role reports into our Loss Prevention Manager, USA- CA- PR and is based out of either Secaucus, NJ or New York, NY.
A Day in the Life:
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Develop and implement strategies to detect and prevent online fraud across multiple channels, including e-commerce platforms, Logistics, and digital transactions.
Stay informed about the latest trends and techniques used by online fraudsters, adjusting prevention measures accordingly.
Utilize advanced analytics and fraud detection tools to identify and mitigate sophisticated fraud schemes.
Collaborate with data analysts and IT teams to enhance fraud detection algorithms and models.
Manage relationships with third-party vendors providing fraud prevention tools and services.
Evaluate vendor performance and effectiveness regularly, ensuring alignment with organizational goals.
Collaborate with IT, finance, global security team, customer service, and other relevant departments to ensure a holistic approach to fraud prevention.
Provide training and support to other teams to enhance overall fraud awareness.
Investigate suspected fraud incidents promptly, documenting findings and recommending corrective actions.
Work closely with law enforcement and legal teams as needed for the resolution of fraud cases.
Conduct regular reviews and assessments of fraud prevention processes, recommending and implementing improvements.
Stay abreast of industry best practices and emerging technologies to enhance fraud prevention measures.
Support Payment Card Industry (PCI) initiatives and prevention both in stores and online platforms.
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