Attendance Coordinator
Found in: Resume Library US A2 - 1 week ago
Attendance Coordinator
Pay: $19 - $20 per hour
The Attendance Coordinator is a member of the Revenue Cycle Management team and reports to Shellie See, Utilization Review Director. The mission of Embarks’ Attendance Coordinator is to first seek to understand the core purpose, values, culture, norms, and processes of Embark. To support the department, the Attendance Coordinator is responsible for reviewing chart notes in the EHR system, summarizing activity, and entering attendance into the insurance billing software. The purpose of the review is to ensure all services rendered are captured, quantified, and revenue is maximized. Timeliness is important to ensure accurate revenue recognition, prompt submissions of claims to the respective payors, and ultimately reimbursement for the services rendered.
The Attendance Coordinator will have an onboarding period to orient to the industry, managers, and people and is to continually have a, “seek to understand before being understood” mindset, especially during the onboarding period. The Attendance Coordinator is someone who strives to serve and help others. This is critical while working to collect, from both payers and the private sector, for the services rendered and to-be rendered. It positions the individual to assist our service partners to meet the needs of referents, parents, employees, and students in an evolving market.
Once fully on-boarded, the Attendance Coordinator will also prioritize program culture and norms, build upon, and optimize systems and processes, build upon payor, and program leader relationships, and optimize the financial performance of the company.
Responsibilities:
Culture/Employee
Learn and develop competency in the Embark culture, norms, systems, and processes within the first 90 days as outlined on the onboarding plan.
Learn and develop competency in the Behavioral Health culture, norms, systems, and processes within the first 90 days as outlined on the onboarding plan.
Identify key stakeholders and develop working relationships.
Outcomes
Ensure effective and prompt review of chart notes to quantify services rendered.
Ensure daily cadence with the programs for correction of incomplete chart notes.
Ensure entry of attendance into Avea Office for prompt hand-off to the billing team for claim submission to the respective payor.
Upon mastery of the manual process work to create data extracts from Best Notes and uploads into Avea Office.
Customer Service
Ensure timely and accurate responses to UR, billing, and program inquires as related to notes and attendance.
Ensure assigned customers are taken care of in a timely manner and utilize centralized email protocols effectively.
Provide regular, solid feedback to program leaders on account issues. Engage in regular meetings, minimum monthly, with program leaders to improve customer service.
Operations/Systems/Compliance
Become proficient in the use of Best Notes as it relates to the Attendance Coordinator role.
Become proficient in the use of Avea Office as it relates to the Attendance Coordinator role.
Provide feedback on existing practices to drive continuous process improvement within the systems used.
Qualifications:
Customer Service experience (with behavioral health experience preferred)
Experience with the insurance billing and/or claims
Knowledge of medical terminology
HIPAA Certification (required upon employment)
Familiar with medical terminology, diagnostic terms, and treatment modalities
Working knowledge of Windows-based applications
Patience and ability to manage stress and maintain confidentiality
High School/GED REQUIRED (Associate degree preferred)
Benefits:
Enjoy a comprehensive Benefits Program, encompassing medical insurance with a generous company contribution towards a high deductible plan, dental insurance, vision insurance, voluntary life and AD&D insurance, long-term disability, 401K with company matching, and paid maternal leave.
Revel in the balance of Company Paid Holidays and a PTO accrual schedule.
At Embark, we and our team members embody core values of empathy, trusting relationships, service, growth, and results. Join us in making a meaningful difference.
Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.
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