Alumni Coordinator

4 weeks ago


Houston Texas, United States Prevention and Recovery Center Full time
Job Description

The Alumni Coordinator is responsible for contacting all adult clients and the parents of adolescent clients post-discharge to foster alumni engagement, continuity of care, and HEDIS purposes. The Alumni Coordinator offers support and resources as needed, gathers actionable constructive feedback about the client and family experience, repairs relationships as needed, and screens for the need for readmission.

Responsibilities

Outreach to clients at regular touchpoints to provide information on alumni services and to facilitate outcome data collection on target indicators

Assists facilities in coordinating alumni meetings and events

Timely documentation in Salesforce

Maintain accurate and up-to-date database in Salesforce with contact and demographic information on program alumni

Utilization of text/SMS technology to outreach to alumni

Coordination of alumni emails & events

Regular and accurate tracking and reporting of activities

Communicate in sensitive and compassionate manner evidencing thorough understanding of clinical considerations with regard to eating disorders and mental health

Familiar with all HIPAA laws and ensure all communication is HIPAA compliant.

Works closely with Operations and Business Development to ensure superior coordination of care and expand resource network

May be asked to assist in intake and patient registration

This full-time position operates from Monday to Friday, with working hours set between 1:30 PM and 10:00 PM. The role includes rotating weekends, which will be scheduled based on the coordination of weekend Alumni events.

This specific position encompasses Intake Registration Representative responsibilities (obtaining patient consents, collecting financial responsibility, registration in EMR). The ideal candidate will also possess advanced computer skills and event coordination experience.

For a virtual tour of the facility, please visit our website at (url removed).



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