Patient Access Specialist
3 weeks ago
Talent Pool - Administrative & Clerical
The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The schedule for this position is Monday - Friday, 8:30am - 5:00pm.
Primary Responsibilities:
Engages patients throughout the registration process to create a welcoming and positive patient experience.
Appropriate patient identification.
Collecting accurate and thorough patient demographic data.
Obtaining insurance information and verifying eligibility and benefits.
Determining and collecting patient financial liability.
Referring patients to a Patient Financial Resource Specialist as needed for assistance with financial counseling.
Responsibilities:
Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information. Ensure EMTALA compliant registration steps are taken for emergency department patients.
Ensures accurate and complete information is obtained by completing all registration edits including and not limited to: RQI Edits, registration system edits, and report edits.
Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
Thoroughly and accurately documents insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.
Verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
Consistently displays good customer service behaviors to all patients and visitor to promote positive patient experiences. Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
Qualifications:
EDUCATION:
Required: High School diploma or equivalent.
Preferred: Associate Degree or Certification in Health Care Administration
EXPERIENCE:
Required: 1 year customer service experience in a healthcare or related setting required.
Preferred: Six months' patient registration experience & medical terminology preferred.
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED
PREFERRED
Certification in Health Care Access (CHAA, CAA)
-
Patient Access Specialist
2 days ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. This is...
-
Patient Access Specialist
1 week ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Specialist
4 weeks ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Specialist
3 weeks ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The schedule for this role is Mon. -Fri.,...
-
Patient Access Specialist
2 days ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Specialist
3 weeks ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Specialist
2 weeks ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Specialist
3 weeks ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative and Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Specialist
3 weeks ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Specialist
3 weeks ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Specialist
3 weeks ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Acquisition - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience....
-
Patient Access Specialist
4 weeks ago
Burlington, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. This is...
-
Patient Access Specialist
2 days ago
Reidsville, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Specialist
2 weeks ago
Burlington, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. This...
-
Supervisor Patient Access
2 days ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Responsible for an efficient and optimal registration process for Patient Access by ensuring adherence to correct procedures and policies and the proper gathering of demographic, employment, insurance information and chief medical complaint for the patient. Provide assistance to staff level employees as necessary to ensure compliance and...
-
Patient Access Advocate
3 weeks ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: The role of the Patient Access Advocate I is vital to our front office operations. As the first point of contact the role is responsible for creating a welcoming environment for all internal and external customers and ensuring all pre and post appointment tasks are completed with accuracy and efficiency. Responsibilities: Assists patients...
-
Patient Access Specialist
1 week ago
High Point, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Specialist
3 weeks ago
High Point, North Carolina, United States Cone Health Full timeOverview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...
-
Patient Access Advocate II
3 weeks ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification,...
-
Patient Access Advocate II
3 hours ago
Greensboro, North Carolina, United States Cone Health Full timeOverview: Talent Pool: Admin/Clerical Talent Pool: Admin/Clerical The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on...