Senior Client Solutions Manager

4 weeks ago

Chicago Illinois, United States Epsilon Full time
Job Description

About the role:

Client Relationship ManagementProvide world class service to retail clients, manage day to day communication and collaboration with external brands/suppliers and internal cross-functional team members

Develop and cultivate supplier/brand relationships by consulting with advertisers on their key goals, challenges, and growth opportunities

Facilitating year over year brand performance, in turn retailer growth

Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers/brands

Sales Support & Media Strategy DevelopmentDevelop media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth

Support material creation from initial sales pitch to campaign completion, including contract creation, marketing material ideation and overseeing creative and asset management

Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork

High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)

Campaign Execution & OperationsManage asset collection with suppliers

Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy

Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations

Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.

Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments 

Review and finalize campaign completion reports

Overall, the Client Solutions Manager is better understood as a jack of many trades. We empower our CSMs to manage all aspects of their brand relationships, from working with the sales team to develop strategy, setting up brands within internal systems, and managing the campaign process from planning, trafficking, creative, operations and analytics. The CSM is supported by leads in the various cross-functional departments, however, we think it’s important that the CSM has the ability to action forward necessary tasks on demand. We think this helps prevent roadblocks and unnecessary passing of information to too many people.

About you:

We are looking for a Client Solutions Manager who has the following skills, knowledge, and experience:

Excellent interpersonal communication skills

Solution oriented mindset

Proven thought leader in strategic planning and operational efficiencies 

Efficient time management skills – able to sustain timeline management and campaign deliverables 

Strong organizational skills

Experience in various Ad Server platforms and/or the ability and willingness to learn quickly

Working knowledge of retail, ecommerce, and digital industry 

Ability to work in a team environment 

Proficient in Google suite products

It would be great if you also have:

Experience in CRM tools

4+ years of Account/Client Management experience

Bachelor’s Degree in related fields (Advertising, Marketing, Communications, etc.)

  • Client Accounting Services Manager

    4 weeks ago

    Chicago, Illinois, United States J&M Business Solutions LLC Full time

    J&M Business Solutions LLC: Your Gateway to Direct Hire Opportunities Welcome to J&M Business Solutions LLC, your trusted partner in finding direct hire employment opportunities. As a one-woman recruitment act, I specialize in connecting talented individuals like you with reputable clients seeking permanent or contract direct hires. Unlike traditional...

  • Senior Solutions Specialist

    3 weeks ago

    Chicago, Illinois, United States NielsenIQ Full time

    Job Description ABOUT THIS JOB  Solution Specialists play a strategically important role for NielsenIQ’s Analytic Sales Team as a key resource during high-value sales campaigns.  You will work in conjunction with sales associates to sell solutions within the functional areas of the Analytics Team including Assortment & Space Optimization and Revenue...

  • Client Solutions Director

    2 weeks ago

    Chicago, United States Hearst Communications Full time

    Why iCrossing For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across...

  • Client Solutions Director

    2 weeks ago

    Chicago, United States Hearst Full time

    Job DescriptionWhy iCrossingFor over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user...

  • Senior Data Solutions Engineer

    5 days ago

    Chicago, Illinois, United States Epsilon Full time

    Job Description We are looking for a senior data solutions engineer with extensive experience in the big data and data warehouse ecosystems.  The Epsilon Digital Data Organization builds and maintains MPP, HDFS and Elastic platforms to capture all data generated from the Ad Stack and external sources to support all aspects of the business. The candidate...

  • Senior SAP Project Manager

    4 weeks ago

    Chicago, Illinois, United States Talan Full time

    Job Description We are seeking a talented Senior SAP Project Manager to join our team and lead the successful delivery of SAP projects while providing guidance to clients. The ideal collaborator will have expertise in SAP solutions and project management. At Talan, we're seeking a Senior SAP Project Manager with a knack for not just delivering projects, but...

  • Culinary, Senior Manager

    1 week ago

    Chicago, Illinois, United States Sodexo Full time

    Unit Description: Passionate about culinary arts? A great opportunity awaits you! We are looking for someone with Regional Chef experience in the Midwest area to join our team.    Bonus Eligible   This position will travel > 75% and support multiple accounts within the district.   This position offers a predominately Monday - Friday work...

  • Director, Client Engagement – Program Manager

    5 days ago

    Chicago, Illinois, United States Epsilon Full time

    Job Description We are seeking a highly skilled and motivated Program Manager with extensive marketing technology delivery and client engagement experience to join our Client Engagement organization. In this role, you will help set up client engagement program management practice establishing multi-product-multi-service delivery models and continuously...

  • Future Opportunities in Client Solutions

    4 weeks ago

    Chicago, United States iCrossing Full time

    Job DescriptionWhy iCrossing For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user...

  • Sr. Client Account Representative

    4 weeks ago

    Chicago, Illinois, United States KLM Careers Full time

    Sr. Client Account Representative Chicago, IL - Remote This is a 12 Month Contract - NO C2C. Must be a US Citizen or Green Card holder. This role can sit remote anywhere in the United States! Job Summary Marsh is a global leader in insurance broking and risk management. In more than...

  • Senior Client Success Manager

    2 weeks ago

    Chicago, United States Zego - PayLease, LLC Full time

    The Senior Client Success Manager (CSM) is a senior-level position, delivering against agreed upon success plans with our clients by empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on t Client, Senior, Manager, Customer, Technology, Property Management, Business

  • Client Management Director

    4 weeks ago

    Chicago, Illinois, United States Epsilon Full time

    Job Description The individual is responsible for becoming first and foremost a client partner.  We expect them to create win/win outcomes that will that will lead to revenue growth for Epsilon PeopleCloud Digital Media Solutions.  We expect that the ideal candidate to use general business acumen to uncover business needs and identify how Epsilon...

  • Client Service Senior Manager

    2 weeks ago

    Chicago, United States JPMorgan Chase Full time

    Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase! As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own...

  • Senior Manager

    6 days ago

    Chicago, Illinois, United States Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership have been recognized by various market research firms, including...

  • Senior Solution Consultant, Employee Workflows

    4 weeks ago

    Chicago, Illinois, United States ServiceNow Full time

    Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team....

  • Client Solutions Specialist

    1 month ago

    Chicago, United States Skai Full time

    **_Ready to take your career to the next level?_** - Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!_ - Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we...

  • Senior Float Director of Nursing

    3 weeks ago

    Chicago, Illinois, United States Sunrise Senior Living Full time

     : Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: Chicago Metro Area Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that...

  • Client Accounting Services Manager

    4 weeks ago

    Chicago, United States J&M Business Solutions LLC Full time

    Job DescriptionJob DescriptionJ&M Business Solutions LLC: Your Gateway to Direct Hire OpportunitiesWelcome to J&M Business Solutions LLC, your trusted partner in finding direct hire employment opportunities. As a one-woman recruitment act, I specialize in connecting talented individuals like you with reputable clients seeking permanent or contract direct...

  • Senior Manager, Privacy

    2 weeks ago

    Chicago, Illinois, United States Adtalem Global Education Full time

    Job Description Opportunity at a Glance Reporting to the Chief Compliance and Privacy Officer, the Senior Manager, Privacy will support data privacy initiatives across the organization.  This position will collaborate closely with the Senior Counsel, Privacy and Marketing to evolve a global privacy compliance program and support operational activities...

  • Senior Manager, Engagement Strategy

    1 week ago

    Chicago, Illinois, United States Publicis CoLab Full time

    Job Description PLEASE NOTE: Candidates for this role must be able to work out of our Philadelphia, New York, or Chicago offices. Strategy is a multi-disciplinary team of Creative, Social, Engagement Experience Strategy experts, unified by a shared ambition to design experiences that move people.    How does Engagement Strategy fit in? While our...