Lead Knowledge Domain Engineer
Found in: Resume Library US A2 - 1 week ago
Description: As a Knowledge Domain Engineer, your goal is to maintain and improve content health and quality for one or more Support Knowledge Domains (Areas of Expertise). By conducting holistic analysis of case and knowledge management trends, you will identify the challenges and opportunities unique to your domain(s) and work with Technical Support Engineers and Subject Matter Experts to ensure the content they create is available, findable, accessible, and sufficient to solve customer issues. As a Lead KDE you will also be partnering with senior leadership to improve the day to day effectiveness and productivity of the KDE Team, and influence the strategy and processes by which the team operates.
What you get to do in this role:
· Teach and refine AI to ensure the right content is served to TSEs and customers at the right time through search simulations and partnership with AI and search teams
· Oversee closed loop ownership group activities for your domain; Review suggested duplicate KBs and approve, retire, and/or teach AI why they are not duplicates
· Create and contribute to Community conversations for key topics in your SME area with the intent to generate customer involvement and excitement, inform customers of best practices, nuances, workarounds, resources, etc, while encouraging customer to customer interactions
· Assess existing related videos to determine if they are current or otherwise outdated and need to be modified. Serve as a technical expert to optimize
· Assess and optimize search queries and search behavior; optimize content when it doesn’t meet standards
· Monitor old KB drafts, newly published KBs, internal only KBs, taking necessary steps to improve or reduce where needed
· Create storyboards and sign off on content for videos that will complement or replace articles, videos, product content
· Serve as a peer leader and technical champion for your domain; coach and mentor others
-
Knowledge Domain Engineer
Found in: Resume Library US A2 - 1 week ago
Orlando, Florida, United States ServiceNow Full timeJob Description Knowledge Domain Engineer - Administration Description: As a Knowledge Domain Engineer, your goal is to maintain and improve content health and quality for one or more Support Knowledge Domains (Areas of Expertise). By conducting holistic analysis of case and knowledge management trends, you will identify the challenges and opportunities...
-
Senior Knowledge Domain Engineer – Automation
Found in: Resume Library US A2 - 1 week ago
Orlando, Florida, United States ServiceNow Full timeJob Description Description: As a Knowledge Domain Engineer, your goal is to maintain and improve content health and quality for one or more Support Knowledge Domains (Areas of Expertise). By conducting holistic analysis of case and knowledge management trends, you will identify the challenges and opportunities unique to your domain(s) and work with...
-
Lead Audio Visual Engineer
2 weeks ago
Orlando, United States Holovis Full timeLead Engineer – Audio Visual Systems Primary Job Purpose:As Lead Engineer you will be responsible for bringing world-class themed entertainment attractions to life. Through your strong technical skills, engineering creativity and organisational capability you will lead a multidisciplinary team to design, build, install and commission innovative...
-
Lead Audio Visual Engineer
Found in: Appcast US C2 - 2 weeks ago
Orlando, United States Holovis Full timeLead Engineer – Audio Visual Systems Primary Job Purpose:As Lead Engineer you will be responsible for bringing world-class themed entertainment attractions to life. Through your strong technical skills, engineering creativity and organisational capability you will lead a multidisciplinary team to design, build, install and commission innovative...
-
Lead Audio Visual Engineer
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Orlando, United States Holovis Full timeLead Engineer – Audio Visual Systems Primary Job Purpose:As Lead Engineer you will be responsible for bringing world-class themed entertainment attractions to life. Through your strong technical skills, engineering creativity and organisational capability you will lead a multidisciplinary team to design, build, install and commission innovative...
-
Netsuite Lead Engineer
Found in: Appcast US C2 - 2 weeks ago
Orlando, United States Global Tech Services Company Full timeThe Netsuite Lead Engineer will oversee all development in NetSuite, providing guidance on design, development and any future enhancements.Essential Duties and Responsibilities:Lead Netsuite Systems Administrator and Developer will be responsible for administering and continued improvement of the NetSuite ERP systemThis role will be owning order to cash...
-
Netsuite Lead Engineer
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Orlando, United States Global Tech Services Company Full timeThe Netsuite Lead Engineer will oversee all development in NetSuite, providing guidance on design, development and any future enhancements.Essential Duties and Responsibilities:Lead Netsuite Systems Administrator and Developer will be responsible for administering and continued improvement of the NetSuite ERP systemThis role will be owning order to cash...
-
Lead Software Engineer
Found in: Resume Library US A2 - 5 days ago
Orlando, Florida, United States By Light Professional IT Services LLC Full timeOverview: Design and assist in the development of a large-scale distributed simulation system using an existing simulation framework. Collaboratively define interfaces between this system and military C2 systems and other simulations. Develop and maintain system software architecture. Design detailed interfaces between incrementally developed...
-
Search Engine Optimization Manager
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Orlando, United States LHH Full timeLHH is looking for an incredible SEO Manager for one of our clients in the Orlando area! This position requires a solid understanding of search engine optimization best practices and strategies!Responsibilities: Conduct keyword research to guide content teams and optimize website content and landing pageManage and improve SEO strategies, directly resulting...
-
Network Engineer
Found in: Resume Library US A2 - 1 week ago
Orlando, Florida, United States GLOBAL Recruitment Solutions LLC Full timeThe Network Engineer will be responsible for the daily support of service delivery within the global infrastructure environment. In addition, this role will serve as a project and technical resource to approved application and infrastructure projects. It is expected that this role will act independently, resolve problems and fulfill work assignments with...
-
Systems Engineering Lead
1 week ago
Orlando, United States Tandym Group Full timeA growing entertainment organization in Florida is looking to add a new System Engineering Lead to their growing team. In this role, the System Engineering Lead will be responsible for managing multiple internal IT professionals as well as tracking monthly IT costs and service targets that pertain to their area of responsibility and tracking and reporting...
-
IT Architect/Lead Enterprise Engineer
4 days ago
Orlando, United States Tier4 Group Full timeTired of working for boring companies who make boring products? LOOK. NO. FURTHER. Why work with our client? Amazing logo recognition for your resume Perks for days! Innovative technology - never get bored! Exciting and collaborative work environment Career growth Our client is seeking a full time IT Architect to join their team. Responsibilities: 1....
-
Lead Embedded Software Engineer
1 week ago
Orlando, United States CareerBuilder Full timeLocation This role will be based on-sitat our St. Petersburg, FL (Gandy) facility. Essential Duties and Responsibilities Lead software team in cross-functional engineering environment for the development of firmware and embedded applications. Design and implement software of embedded devices and systems from requirements to production. Create and review...
-
Principal Software Engineer
Found in: Resume Library US A2 - 2 days ago
Orlando, Florida, United States NBCUniversal Full timeJob Description The Principal Engineer defines the technical vision for the next generation of our systems which will work at global scale. This role will give you the opportunity to influence a group of product managers, software engineers, data scientists, and DevOps experts. You will decompose complex problems into simple, straightforward solutions that...
-
Propulsion Engineer
Found in: Resume Library US A2 - 1 week ago
Orlando, Florida, United States Aegis Aerospace Full timeOverview: Propulsion Engineer - SME NASA Kennedy Space Center - Merritt Island, FL Did you know? Aegis Aerospace has more than 30 years of experience in creating innovative and practical solutions to fulfill defense and space needs. We are looking for candidates who are ready to revolutionize the space and defense industry and pioneer new...
-
Propulsion Engineer
Found in: Resume Library US A2 - 2 days ago
Orlando, Florida, United States Aegis Aerospace Full timeOverview: Propulsion Engineer - SME NASA Kennedy Space Center - Merritt Island, FL The ideal candidate with help expereince with spacecraft propulsion supporting space programs. Did you know? Aegis Aerospace has more than 30 years of experience in creating innovative and practical solutions to fulfill defense and space needs. We are...
-
SOC Automation Engineer
Found in: Resume Library US A2 - 1 week ago
Jacksonville, Florida, United States Fidelity National Financial Full timeOverview: POSITION OVERVIEW Fidelity National Financial (FNF) is looking for a Senior SOC Automation Engineer to join the Security Operations Center (SOC) team supporting our front-line Security operations Analysts. Assists the internal team in transforming security operations, leverage advanced security technologies, automation, and AI to protect one of...
-
Software Engineer II
4 days ago
Orlando, United States DiSTI Full timeJob DescriptionJob DescriptionEnjoy learning technical topics, creating examples, and teaching customers?The DiSTI Corporation, located near the University of Central Florida, is a leading provider of graphical user interface software and customized 3-D training solutions. Since 1994, our software products and professional services have pioneered the...
-
Residential Shell Construction Superintendent
2 weeks ago
Orlando, United States LEAD Staffing Full timeJob DescriptionJob DescriptionAre you an Assistant Superintendent that is looking to grow? Do you have construction leadership experience and are ready to take your career to the next level? How would you like to work with the fastest growing and largest Shell-Home Construction company in Florida? LEAD is seeking experienced Construction Leadership...
-
Orlando, United States LEAD Staffing Full timeJob DescriptionJob DescriptionAre you an Assistant Superintendent that is looking to grow? Do you have construction leadership experience and are ready to take your career to the next level? How would you like to work with the fastest growing and largest Shell-Home Construction company in Florida? LEAD is seeking experienced Construction Leadership...