Fleet Support Engineer

1 month ago


Foster City California, United States Wealth Recruitment, LLC Full time
In this role, you'll diagnose complex hardware/software related issues, interface with cross-functional engineering teams to drive resolution, capture the troubleshooting details and place them in the internal knowledge database. This role will require flexibility to work nights/weekends as needed with advanced notice.

We are looking for someone that has a bachelor's degree and a minimum of 2 years relevant experience (e.g. transportation, aerospace or autonomous vehicles). Ideally you have experience with electric vehicle technology and remotely supporting vehicle troubleshooting.

As Fleet Support Engineer, you'll:

Act as point of contact for real-time escalation from technicians on fleet issues. 

Document, amend and maintain a troubleshooting guide for all technicians to use as faults are diagnosed/resolved.

Establish diagnostic procedures to expedite troubleshooting in the future.

Provide historical review of vehicle/fleet data, parsing/interpreting vehicle logs and their physical implications.

Work with engineering design to improve tooling and detection of issues.

Work to implement effective countermeasures across the fleet. 

Define/capture required data points to validate issue resolution. 

Occasionally travel within the U.S. to support various operational locations

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering or Automotive Engineering

2+ years of relevant experience in transportation, aerospace or autonomous vehicles

Experience with low/high voltage circuits, Unified Diagnostic Services (UDS) and experience on how to safely troubleshoot

Understanding of hardware/software systems architecture, communications to support in an operations setting 

Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components

Self-starter with the ability to build relationships across the company

Ability to comprehend schematics, electrical diagrams and connector end views/pinout

Have availability for nights/weekends as needed with advanced notice

Benefits

Pre-tax commuter benefits 

Employer Subsidized healthcare benefits

Flexible Spending Account for healthcare-related costs

Employer covers all costs for short and long term disability and life insurance

401k package



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