Communications Coordinator
Found in: Resume Library US A2 - 1 week ago
With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.
WHY JOIN US
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:
Competitive pay
Medical, Dental, Vision and Prescription coverage
Paid vacation and holidays
401(K) match
Life insurance, AD&D and long-term disability
Tuition reimbursement
Opportunities available nationwide
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
Pet Insurance
Legal Plan, and ID Theft Protection
Responsibilities:
Set up client sites and data in BAS software
Accept and distribute service calls to several different branches within the company
Communicate heavily with clients
Check technicians in and out of service calls
Update customer portals timely and accurately
Answer customer inquiries in a timely manner
Performing on-call duties as an on-call Coordinator approximately every 7-9 weeks
Qualifications:
2+ years of previous experience in customer service or call centers.
Able to work Monday through Friday 8:00am to 4:30pm
High school diploma or equivalent.
Strong communication and customer service skills, both written and verbal.
Solid working knowledge of Microsoft Excel and ability to learn new software.
Able to work in a fast-paced environment and multitask with strong attention to detail.
Relevant industry experience in HVAC, plumbing, or construction is a plus.
Join Us:
Today, there are 22 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth
Connect with us on and on .
Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.
Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.
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