Account Administrator

4 weeks ago

Cleveland Ohio, United States Factory Mutual Insurance Company Full time
Overview :
FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and outstanding financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of meaningful roles.

Responsibilities:
As a member of the Account Team, this position is accountable for creating property insurance policy contracts and billing documents in compliance with corporate and country specific requirements. This includes validating and reconciling client information necessary to prepare new accounts, renewals, endorsements, and cancellations; composing/building the policy terms and conditions; processing the financial and corporate required information and delivering outstanding service to clients and brokers in coordination with the Production Underwriters and other team members. Under the direct supervision of a more experienced Account Administrators, acquires the knowledge and skills required to handle accounts independently.

 

Composes/builds and issues new, renewal and endorsement policy documents in accordance with Production Underwriter quotes and in compliance with underwriting, processing, country and statutory requirements.

Enters and manages prospect/client data and financial information in various systems. Captures all limits of liability, sub-limits, deductibles, rates, and any other required information. Populates the appropriate billing system through the creation and issuance of accurate invoices and/or provides billing instructions to worldwide issuing offices. Prepares Excel premium allocation spreadsheets.

 

Provides guidance and technical assistance to the Account Teams on the current processing requirements and liaises with internal offices worldwide to ensure accurate and timely service on accounts and to achieve company and operational objectives. Develops diverse knowledge of all protocols related to global products and services. Responds to broker inquiries in a timely manner and/or involves other appropriate personnel where necessary. Maintains organizational, contact and document distribution information for assigned accounts. The successful candidate will enjoy working in a fast-paced environment and will maintain constructive and harmonious relations with all internal and external customers.

Qualifications:
High school diploma or equivalent, Bachelors Degree would be desirable

Minimum 2+ years work experience in an office environment, preferably in an insurance or related work environment

Attention to detail and proofreading skills

Strong problem-solving capability

Advanced computing skills, particularly Microsoft Word and Excel

Strong mathematical proficiency and analytical skills

Strong organizational skills with ability to plan and prioritize tasks to meet deadlines

Strong communication and teamwork skills

 

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health, and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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