Assistant Center Operations Director

Overview:
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

 

As an Assistant Center Operations Director (ACOD) - Float, you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.

Responsibilities:
Assists in planning and preparing work schedules and assigns colleagues to specific duties

Assists in ensuring the financial performance of the center

Assists in developing and maintaining new policies, procedures and training programs for the assigned center

Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources

Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel

Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency

Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel

Assists in preparing annual budgets

Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals

Provides technical support and/or resources to client and Center personnel

Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel

Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered

Assists in monitoring marketplace trends and gathers competitive information

Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job

Duties, responsibilities and activities may change at any time with or without notice

Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying

Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers

Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center

Maintain excellent client and patient relations by ensuring needs and expectations are consistently met

Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues

Lead by example – Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis

Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare

Guide the center team in continuous improvement projects as necessary based on review of center performance metrics

Financial management and oversight (in the absence of the Center Operation Director)

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:
Some college courses in Business Administration, Healthcare Administration, or related field

Bachelor’s degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred

In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa

Job-Related Experience

Customarily has at least one year of direct management experience

Customarily has at least six months of healthcare experience

 

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Strong service mentality and a focus on achieving all aspects of defined service standards

Excellent telephone and personal etiquette

Warm, positive, energetic, and professional demeanor

Excellent oral and written communication skills

Tactful and diplomatic communication style

Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management

Performance assessment skills

Continued focus on self-development

Proficient in computer applications such as Word and Excel

Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision

Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively

Ability to resolve colleague, client and patient issues in an effective and timely manner

Additional Data:
401(k) Retirement Plan with Employer Match

Medical, Vision, Prescription, Telehealth, & Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days Offered

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

Concentra is an Equal Opportunity Employer, including disability/veterans

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