Events Manager|Acrisure Arena
4 weeks ago
The Events Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
The Events Manager reports directly to the Vice President of Event Services and is responsible for the planning and execution of Acrisure Arena events including hockey games, concerts, and special events. The Events Manager is a critical role in ensuring Acrisure Arena is seen a must visit destination by entertainers and athletes alike.
The Salary For This Position is $70,000 to $75,000 and is an Exempt Level Role.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
job expires 10/31/2024
Responsibilities:
Advance, plan, service, and supervise all events
Plan, direct and evaluate the work of subordinates
Provide leadership and guidance for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely in the English language, both orally and in writing
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
Assist in the preparation of building to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit, train, and supervise event & security staff
Create work schedules for event & security staff, delegate assignments, and review performance/results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load in and load out
Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all event staff for each event
Create and distribute detailed data sheets prior to every event
Prepare and approve bi-weekly payroll for all event staff and security staff
Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
Serve as Manager on Duty as scheduled
Other duties and responsibilities as assigned
Qualifications:
One to three (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
Strong oral and written communication skills
Strong computer skills in Microsoft Office applications, word processing, and Internet
Possession of, or ability to obtain, a valid drivers’ license
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings
Experience with AutoCAD is preferred but not required
Vaccination Statement:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
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