CMS Services Manager

2 weeks ago


Boston Massachusetts, United States Tufts University Full time
Overview:
Tufts (Tufts CMS) in the Office of the Vice Provost for Research provides facilities, services, and information to facilitate effective research using laboratory animals at Tufts University and Tufts Medical Center in Boston and Tufts University in Medford. Tufts CMS is also obligated to ensure that animal care procedures and animal experimentation comply with federal, state, and local regulations. The management and operation of the animal care activities of all sites are integral to the animal care and use program. All centralized facilities are located within a 2-block radius, either in Boston or Medford and house in excess of 40,000 animals daily.

What You'll Do:
The CMS Services Manager, works under the supervision of the Senior Staff Veterinarian, and has a primary role in the CMS business operations, supporting technical operations and client relationships.Responsibilities include:     CoordinationCollaborates with internal groups to assure resources have been identified and are available

Works with internal and external groups to manage deadlines and client needs

Advocates for client interests and monitor projects for change in scope and budget in excess of $4 million

Supports visits and audits from external parties

Oversees the complex scheduling process and maintain an accurate calendar of key activities for program

     Project LifecycleEstablishes and maintains partnerships with new and renewing investigators

Oversees and manages contract and Master Service Agreement negotiations

Implements timely interventions or process changes to meet department goals

Manages timelines and deliverables of internal and external projects

Ensures quality and completion of project deliverables

     AdministrationAssists in regulatory compliance inspections, audits, and investigations

Communicates critical information and maintain process checklists

Maintains process tracking records

Aggregates data and provides analysis on internal workflows

Establishes, maintains, and improves processes specific Key Performance Indicators

     Process ImprovementIdentifies areas for improvement in current processes

Supports the Director and investigators in after-action reviews and addresses client concerns

Participates in identified process improvements

 

What We're Looking For:
Basic Requirements:Knowledge and experience typically acquired through the completion of a bachelor’s degree and six or more years of work experience in Research and Development (R&D) or Academic Research

Strong attention to details, deadlines, and business guidelines

Preferred Qualifications:Experience in developing tracking systems for internal processes

Master’s degree or four years of project management experience

Professional certification such as PMP or PRINCE2

Excellent written and verbal communication skills

Participation in professional organizations


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