Service Manager
4 weeks ago
Service Manager
Department: Manufacturing
Employment Type: Full Time
Location: Boston
Description
Myomo is seeking a hands-on Service Manager to lead the establishment of, operations within, our service and repair business unit. This role will involve not only overseeing the service process, but also actively participating in repairs, especially during the initial stages of building the business. With our company offering a 3-year warranty on products, maintaining an exemplary standard of repair and service is crucial.
The ideal candidate will ensure efficient and effective execution of all service activities, from handling Return Merchandise Authorizations (RMAs) to managing parts requests and conducting repairs. He/she is a technically-skilled, customer-focused leader dedicated to upholding world-class service times as well as occasionally interfacing directly with users. A key to success in this role will be an ability to accurately quote repair work, making this role well-suited for a professional with a blend of technical, leadership/organizational, and interpersonal skills.
Responsibilities
* Hands-On Service and Repair: Initially, actively participate in the repair and servicing of RMAs to set the standard and establish efficient processes.
* Business Establishment: Develop and manage the service and repair business, ensuring alignment with company standards and warranty commitments.
* Evaluation of Service Model: Establish an efficient repair and service business model balancing field service and in-house repairs to meet customer expectations.
* RMA Management: Oversee the receipt, assessment, and processing of RMAs, ensuring smooth and efficient workflow from return to repair, to shipment to the customer.
* Parts Management: Efficiently handle requests for parts, maintain inventory levels, and ensure parts are available for repair activities.
* Repair & Return: Lead by example in repairing RMAs to the highest standards and manage the timely return of products to customers.
* Internal Customer Interface: Act as the primary liaison for internal customers, ensuring their needs are met and maintaining high satisfaction levels with the service process.
* Commitment to Excellence in Service: Uphold and enhance service and repair times, employing continuous improvement strategies to elevate service quality and efficiency.
* Customer-Facing Interaction: Directly engage with end users as needed to address concerns, provide solutions, and gather feedback for service improvement.
* Quotation of Repairs: Accurately assess and quote repair work, communicating effectively with customers around scope and cost.
Requirements
* Bachelor's degree in Engineering, or related field, with a technical background preferred.
* Minimum of 5 years of experience in a service management role, with hands-on experience in technical or engineering repair work.
* Demonstrated leadership and team management skills, capable of inspiring a team and leading by example in hands-on repair tasks.
* Strong organizational and project management skills, with a successful track record of setting up and managing service and repair operations.
* Exceptional customer service and interpersonal skills, experienced in dealing with internal customers and direct user interactions.
* Comprehensive knowledge of RMA processes, parts management, and inventory control.
* Technical proficiency to understand complex product issues and lead their resolution.
* Strong communication skills, capable of effectively negotiating, quoting repair work, and explaining technical details to non-technical stakeholders.
* Commitment to maintaining high standards of service quality and meeting tight deadlines.
* Durable Medical Equipment (DME) experience preferred.
-
Account Manager
1 week ago
Boston, United States International Executive Service Corps Full timeAccount Manager – Financial Services Job Location: Boston, MA Join our team Centric Consulting is an international management consulting firm with expertise in digital, business and technology. We are looking for an Account Manager who has experience selling to large financial services firms in the Boston area, to join our growing team. This is a hybrid...
-
Area Manager
3 weeks ago
Boston, United States DCS Service Inc Full timeJob DescriptionDCS Service Inc. is a privately owned, family operated janitorial company that provides custom janitorial services. Job SummaryArea Manager will be responsible to Supervise, Schedule, Organize, Problem Solve General Cleaning, Special Services and Requests with Building Supervisors· Provide Quality Control reports with...
-
Area Manager
3 weeks ago
Boston, United States DCS Service Inc Full timeJob DescriptionDCS Service Inc. is a privately owned, family operated janitorial company that provides custom janitorial services. Job SummaryArea Manager will be responsible to Supervise, Schedule, Organize, Problem Solve General Cleaning, Special Services and Requests with Building Supervisors· Provide Quality Control reports with...
-
Engineering Manager
7 days ago
Boston, United States Super Service Full timeAbout Super.com We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is...
-
Service Manager
2 weeks ago
Boston, United States Windsor Property Management Company Full timePosition at Windsor Communities Service Manager | The Victor by Windsor - Boston, MA - At Windsor Communities, its all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manage Service Manager, Manager, Property Management, Customer Service, Retail
-
Operations Manager
1 week ago
Boston, United States Interstate Rental Service Full timeJob DescriptionJob DescriptionPosition Summary: Interstate Rental is seeking an experienced Operations Manager who will oversee logistics and warehouse operations, and achieve established goals. This position will coordinate with office staff and warehouse team to ensure high quality efficient business operations.Responsibilities:Manage day-to-day operations...
-
Service Manager
5 days ago
Boston, United States Myomo Inc Full timeService Manager Department: Manufacturing Employment Type: Full Time Location: Boston Description Myomo is seeking a hands-on Service Manager to lead the establishment of, operations within, our service and repair business unit. This role will involve not only overseeing the service process, but also actively participating in repairs, especially during the...
-
Food Service Worker
1 week ago
Boston, United States Veterans Canteen Service Full timeStarting Hourly Wage $17.42This is a Temporary Not to Exceed (NTE) 1-year position. The Veterans Canteen Service (VCS) located at the Boston, MA, VA Medical Center is seeking part-time Food Service Workers to provide quality service to our nation's veterans. Major Duties and Responsibilities: Makes coffee, Latte, cappuccino, smoothies. Preps food items such...
-
Service Manager
1 week ago
Boston, United States Udr, Inc. Full timeUDR, Inc. and its affiliated companies are seeking a Service Manager to their team at 100 Pier 4 our apartment community (360 homes) located in Boston, MA. Pay Rate: $39-$42/hr. GENERAL SUMMARY OF DUTIES: Oversee the efforts of property in the areas of inspection, maintenance, and repair. This position's time is involved in leading, managing and completing...
-
Service Manager
7 days ago
Boston, United States UDR Full timeDescription UDR, Inc. and its affiliated companies are seeking a Service Manager to their team at 345 Harrison our apartment community (585 homes) located in Boston, MA. Pay Rate: $39-$42/hr. $1000 Sign On Bonus! Sign On Bonus will be paid out after 90-days of employment. GENERAL SUMMARY OF DUTIES: Oversee the efforts of property in the areas of inspection,...
-
Service Manager
4 days ago
Boston, United States UDR Full timeDescription UDR, Inc. and its affiliated companies are seeking a Service Manager to their team at 100 Pier 4 our apartment community (360 homes) located in Boston, MA. Pay Rate: $39-$42/hr. GENERAL SUMMARY OF DUTIES: Oversee the efforts of property in the areas of inspection, maintenance, and repair. This position's time is involved in leading, managing and...
-
Service Manager
1 week ago
Boston, United States UDR Full timeUDR, Inc. and its affiliated companies are seeking a Service Manager to their team at 100 Pier 4 our apartment community (360 homes) located in Boston, MA. Pay Rate: $39-$42/hr. GENERAL SUMMARY OF DUTIES:Oversee the efforts of property in the areas of inspection, maintenance, and repair.This position's time is involved in leading, managing and completing...
-
Service Manager
3 days ago
Boston, United States Myomo, Inc. Full timeHave you ever felt that healthcare as an industry represents opportunities for growth? That - while treatments and outcomes are more impressive than ever due to many advancements of modern medicine - the patient experience still leaves much to be desired?Would you like to be part of not only a cutting-edge drive to not only improve clinical outcomes through...
-
Service Manager
2 days ago
Boston, United States Myomo, Inc. Full timeHave you ever felt that healthcare as an industry represents opportunities for growth? That - while treatments and outcomes are more impressive than ever due to many advancements of modern medicine - the patient experience still leaves much to be desired?Would you like to be part of not only a cutting-edge drive to not only improve clinical outcomes through...
-
Service Manager
4 weeks ago
Boston, United States Udr, Inc. Full timeOversee the efforts of property in the areas of inspection, maintenance, and repair. This position's time is involved in leading, managing and completing routine, daily tasks and projects. This position is responsible for ensuring the physical aspect Service Manager, Manager, Customer Service, Mechanical, Performance, Equipment, Retail, Property Management
-
Service Manager
7 days ago
Boston, United States Sunbelt Rentals Full timeLocation: Location: Service Manager in Boston, MA at Sunbelt Rentals **Location:** **Experience:** Not Specified **Job Description** **Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with...
-
Service Manager
4 days ago
Boston, United States Sunbelt Rentals Full timeLocation: Location: Service Manager in Boston, MA at Sunbelt Rentals **Location:** **Experience:** Not Specified **Job Description** **Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site...
-
Park Manager
1 week ago
Boston, Massachusetts, United States National Park Service Full timeProvides leadership and oversight to interdisciplinary teams (business services, visitor services, law enforcement, maintenance, resources planning and preservation) to achieve vision. Assumes full responsibility for developing plans/project information leading to executing programs that involve planning, architecture, landscape preservation, resource...
-
IT Services Manager
1 week ago
Boston, United States Pixel Health Full timeJob DescriptionJob DescriptionIT Services ManagerCompany OverviewPixel Health is bridging the gap between healthcare and technology. Every day we work closely with clinicians, their IT teams, and each other to improve the confidence of medical staff in the IT they use every day, enhance communications between IT departments and medical staff, determine gaps...
-
Service Manager
1 week ago
Boston, United States Windsor Communities Full timeDescription Position at Windsor Communities Service Manager The Victor by Windsor - Boston, MA At Windsor Communities, it's all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, you have a dedication that cannot be beat. You are hardworking, self-motivated, and take pride in...
